# Director of Payments Operations **Company:** [Weave](https://hotfix.jobs/companies/weave) **Location:** Remote **Role:** Business Operations **Skills:** Stripe, Payment Processing, Card Brand Interchange, Payment Gateways, Payments Operations, Business Intelligence, Dashboards, KPIs, Microsoft Office, Smb Payments **Posted:** 2026-04-23 > Leads payments operations strategy, optimizes workflows, manages partnerships like Stripe, and drives payment adoption and revenue growth in healthcare/SMB fintech. Partners cross-functionally with Product, Engineering, and BI for scalable operations and data-driven decisions. ## Job Description ## What You Will Own ### Payment Partnerships & Operations - Help develop and own execution of the payments operations strategy aligned with company growth, product roadmap, and monetization goals. - Provide oversight for all initiatives that impact payments operational workflows, ensuring operational expertise is embedded throughout project planning and execution. - Partner with Product and Engineering to launch new payment capabilities, geographies, and value-added services, while ensuring the supporting operational workflows, controls, and processes are thoughtfully designed, documented, and scalable. - Own and maintain strong relationships with payment processing partners (**Stripe**) to deliver a platform that achieves our payment strategy and business objectives while holding them accountable for their commitments. - Manage our third-party payments relationships with the payment networks, card brands, and other payments related third-party providers. Serve as the primary point of contact for evaluating new strategic vendors, platforms, and technologies in support of payments. - Working closely with our Business Intelligence team, maintain a robust set of reporting and dashboards to track payment performance, risk metrics, and operational KPIs, partnering closely with Business Analytics to guide prioritization and ensure timely delivery of high-impact operational reporting. - Leverage reporting to identify issues, drive continuous improvement, and inform product and business decisions. - Oversee day-to-day operations across the full payment lifecycle: onboarding, processing, settlement, reconciliation, chargebacks, refunds, and payouts. - Design and continuously improve operational workflows, controls, reporting, and SLAs to support platform growth. - Monitor industry trends, regulations, and emerging technologies to identify opportunities for process improvement and innovation. - Collaborate with the Product team to identify workflows or user experiences that improve our value proposition and drive payment product adoption and usage. ### Cross-functional Collaboration - Set clear objectives, provide regular feedback, and promote professional growth for payments team members across a variety of functions. - Act as an internal champion for the Payments product and educate the entire company on the operational elements of our payments business. - Manage and strengthen relationships with cross-functional teams to ensure alignment with company goals and the nuances of the payments business, processes, and strategy. - Influence decision-making processes and provide strategic insights to drive product development and market positioning. ## What You Will Need to Accomplish the Job - Strong understanding of payment operations, **Card Brand Interchange**, payments program design, and a demonstrated level of success influencing cross functional teams. - Demonstrated experience working with various payment pricing models and commercial structures such as flat rate and **IC+**. - Exceptional individual leadership and communication skills with the ability to drive alignment across teams toward common goals. - Strategic thinker able to define processes and design customer centric experiences that differentiate the Payments product offering. - Excellent analytical and problem solving skills with the ability to interpret complex data, identify trends, and make data driven decisions. - Strong presentation skills with the ability to effectively engage an executive audience. - Ability to work fluidly across all organizational functions. - Highly organized with strong attention to detail and excellent time management skills, including a proven ability to meet deadlines. - Ability to function well in a high paced, rapidly scaling environment. - Proficient with **Microsoft Office Suite** or related software. ## What Will Make Us Love You - Experience evaluating payment processors and gateways to deliver the best platform for customers and business needs. - Experience in the **SMB**, **dental**, and or **healthcare** industry. - Proven track record of managing strategic initiatives from brainstorming through execution. - Passion for payments operations with the ability to anticipate market trends and adapt strategies and operational needs accordingly. - Exceptional communication, negotiation, and interpersonal skills with the ability to engage effectively with internal stakeholders, clients, and external partners. - Excellent interpersonal skills with a high level of emotional intelligence. ## Similar roles - [Director, Business Planning & Central Operations](https://hotfix.jobs/jobs/938316f1-a13f-44ac-a436-83d4c690b8c3) - Lyft - New York, NY - $192k – $240k/yr - [Head of Operations Planning](https://hotfix.jobs/jobs/4ffd5d03-3f59-4623-bea1-e89de06f595c) - Mercor - San Francisco, CA - $200k – $250k/yr - [Director of Agency Management](https://hotfix.jobs/jobs/04df0e2f-7d3b-4b30-b7ef-b1dfefb5dd8b) - Fora - New York, NY - $180k – $225k/yr - [Director, Risk Strategy & Execution](https://hotfix.jobs/jobs/46fe3ef0-6c6f-4e71-9fcc-d08045f46c0b) - Imprint - New York, NY - $180k – $230k/yr - [Strategy and Operations Director](https://hotfix.jobs/jobs/1e3c1b8d-3f2d-41b3-a42b-cc2cff230ec7) - Nourish - New York, NY **Apply:** https://hotfix.jobs/jobs/ba3733ff-18ff-4280-9125-c02fdce2af8f **Canonical:** https://hotfix.jobs/jobs/ba3733ff-18ff-4280-9125-c02fdce2af8f