# Senior Manager, Scaling Operations

**Company:** [Duolingo](https://hotfix.jobs/companies/duolingo)
**Location:** New York, NY, Pittsburgh, PA
**Role:** Business Operations
**Salary:** $163k – $245k/yr
**Skills:** Program Management, AI, Automation, Internal Tooling, Data Analysis, Workflow Design, Contractor Management, Vendor Procurement, Self-Service Tooling, Build Vs Buy
**Posted:** 2026-05-11

> Leads a team owning operations for contingent workforce and vendor procurement, building scalable systems with AI and automation for content delivery. Partners cross-functionally with Product, Engineering, Finance, and Legal to drive strategy and efficiency.

## Job Description

## Responsibilities

- Establish and implement a vision for freelance and vendor operations at the intersection of content systems and AI integration – defining success, setting roadmaps, and using AI and automation to deliver new learning content at scale while maintaining educational excellence.
- Design durable, tech-forward workflows that replace manual coordination with self-service tooling: centralized contractor management, self-serve task assignment, and structured QC and feedback loops.
- Identify the critical resources for scaling initiatives to succeed, both in terms of people and technology, and drive prioritization.
- Manage a team of program managers.

## Requirements

- People management experience. Experience hiring and developing a team of program management staff.
- Program management experience. Demonstrated strong operational leadership, such as experience running programs of large scale and complexity or building and scaling processes from the ground up.
- Collaboration skills. Partner with functions across the company—such as engineering, product management, content development, and executive leadership—to ensure alignment across teams and stakeholders.
- Tooling strategy experience. Tech-savviness. Curious about new technologies, define the roadmap for you and your teams to increase efficiency with automation. Strong, data-driven opinions about build vs buy tooling.
- Strong communication skills. Excellent verbal and written communication skills in English.

## Nice-to-Haves

- Proven wins maturing a 0-to-1 operations function into a durable, instrumented system, including evaluation loops, anomaly detection, and AI-assisted workflows.
- Experience partnering deeply with engineering on internal tooling and operating systems; comfortable shaping roadmaps and trade-offs alongside a tech lead.

## Compensation

- Salary Range: $163,200—$244,800 USD
- Equity compensation and benefits included.

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