# Installation Specialist - Bilingual

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** Kansas City, MO
**Role:** Support Engineering
**Salary:** $42k – $52k/yr
**Experience:** 2+ years
**Skills:** pos systems, Networking, routers, switches, wi-fi optimization, network testing, Troubleshooting, cabling, Microsoft Office, Google Workspace, CRM
**Posted:** 2026-07-06

> Installation Specialist performs virtual site surveys, installs and configures restaurant POS hardware and networking, delivers staff training, troubleshoots complex issues, and mentors juniors. Requires 2+ years restaurant/technical support experience, bilingual Spanish/English, and up to 75% travel.

## Job Description

## Responsibilities
- Conduct comprehensive virtual site surveys for complex or escalated restaurant sites, validating wiring, electrical infrastructure, networking, and internet performance.
- Perform advanced diagnostics (traceroutes, port checks), document gaps or risks, and provide technical guidance to clients and vendors.
- Collaborate with Project Managers, Technicians, and Engineering; lead follow-ups, mentor junior specialists, and recommend process improvements.
- Install and configure POS hardware including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
- Complete cabling, patching, connectivity setup, menu/system updates, and reporting configuration.
- Deliver onsite training and live support for staff and management; conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
- Lead client follow-ups to ensure smooth transitions and adoption.
- Deliver high-quality work by adhering to SOPs, SLAs, and checklists; review outcomes, identify process gaps, and drive continuous improvement.

## Skills & Knowledge
- Deep understanding of networking infrastructure (low-voltage cabling, routers, switches, Wi-Fi optimization).
- Skilled in advanced network testing (speed, latency, DNS) and translating findings for non-technical stakeholders.
- Strong troubleshooting, problem-solving, and analytical abilities for escalated technical issues.
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations in QSR, full-service, or franchise environments.
- Proven ability to manage complex multi-site projects independently and mentor junior team members.
- Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly (via Zoom or in-person).
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
- Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
- Excellent organizational, multitasking, and communication skills; professional under pressure.
- Demonstrated success in 50+ POS installations or comparable technical deployments.
- Background in customer-facing roles, IT support, implementation, or technical project leadership in restaurants, retail, or multi-location businesses.

## Education
- High school diploma or GED required.
- Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen), or related field preferred.
- Equivalent combination of education and experience considered.

## Travel Requirements
- Ability to travel up to 50-75%, including local and out-of-state with overnight stays.

## Languages
- Fluent in English (written and verbal).
- Bilingual proficiency in Spanish required.

## Benefits
- Medical, Dental, and Vision Options with HSA and employer match.
- Company-Paid Life Insurance & Disability.
- 401(k) with annual employer match.
- Pre-Tax Commuter Benefits.
- Paid Parental Leave.
- Paid vacation, 10 company holidays (including 1 floating), sick time, and volunteer time off.
- Monthly cell phone and internet stipend.
- Education reimbursement up to $2,000 per year.
- Employee Resource Groups.

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