# Manager, Customer Success - LATAM

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Sao Paulo, Brazil
**Role:** Customer Success
**Experience:** 6+ years
**Skills:** Customer Success, Account Management, SaaS, B2B Technology, Subscription Software, Contract Negotiation, Renewals, Upselling, MEDDIC, Sales Training
**Posted:** 2026-08-12

> Leads and develops Customer Success Managers while owning renewal and expansion outcomes for the LATAM region. The role requires extensive Customer Success or Account Management experience, SaaS experience, and a proven record of team leadership and commercial negotiation.

## Job Description

## Responsibilities
- Hire and develop teams, coaching Customer Success Managers (CSMs) to success.
- Drive and influence the full renewal and expansion sales cycle.
- Serve as an advisor and role model for exemplary customer service.
- Balance autonomy with effective communication upwards.
- Act as a regional/segment owner and escalation point for relevant matters.
- Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth.
- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges.
- Focus on talent attraction, retention, and development to create high-performance teams.

## Requirements
- Customer Success or Account Management experience; 6+ years preferred.
- At least 3 years of experience in the SaaS space.
- At least 3 years of experience leading a high-performing team of Customer Success Managers.
- Proven success negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities.
- Familiarity with the B2B technology or subscription-based software space.
- Comfortable working in a fast-paced, scaling environment.

## Benefits
- Best-in-class onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture with opportunities to join Community Guilds.
- Intra-departmental mentor and buddy program.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Generous global benefits.
- Benefits may vary based on the country of employment and nature of employment.

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