# Ocean Planning Manager

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Bangkok, Thailand
**Role:** Business Operations
**Experience:** 7+ years
**Skills:** Logistics, Freight Forwarding, Supply Chain Management, Ocean Freight, Ocean Fcl, Ocean Lcl, Intermodal Transportation, Shipping Orders, Procurement, Nvocc Pricing, Fulfillment Management Tool, Okrs, Slas, Process Improvement, Carrier Management
**Posted:** 2026-08-18

> Leads a regional ocean freight planning and booking team, overseeing FCL/LCL operations, carrier relationships, escalations, and process improvements. Requires a bachelor's degree, 7+ years of relevant logistics experience, and demonstrated team leadership.

## Job Description

## Responsibilities

### Team Leadership
- Hire, coach, and develop a 5–10 person team responsible for end-to-end planning and booking of ocean freight shipments, including imports, exports, and intermodal movements.
- Manage team performance and evaluations, guiding the team to meet OKRs and SLAs.
- Direct training and onboarding for new team members.
- Prioritize key initiatives and maintain strong team motivation.

### Planning and Booking Operations
- Oversee end-to-end planning and booking across Ocean FCL and LCL imports and exports.
- Manage and optimize allocation and Shipping Order utilization.
- Design and maintain scalable operational infrastructure and procedures to improve efficiency and productivity.
- Manage the Fulfillment Management Tool (FMT) and support feature development and enhancements.

### Partner and Stakeholder Management
- Manage relationships with internal and external regional partners, including ocean, intermodal, and drayage vendors, account management, ocean execution, allocation, and procurement teams.
- Serve as the primary point of contact for major carrier and client escalations.
- Maintain relationships with carriers and gateway carrier offices across sales, booking, customer service, and documentation functions.
- Collaborate with Procurement, Allocation, and ROM teams to inform carrier strategy and maximize revenue.

### Strategic and Cross-Functional Contribution
- Work with gateway and global management to establish metrics and data that empower the team.
- Monitor and improve cost-to-serve while maintaining client satisfaction.
- Advise global counterparts, product and engineering, and operations excellence teams on ocean planning and booking processes.
- Recommend planning solutions for new clients and opportunities.
- Identify and execute process improvements, contributing to technology and systems development.
- Maintain high standards of operational quality and service.

## Requirements
- Bachelor's degree.
- 7+ years of experience in logistics, freight forwarding, supply chain, or ocean carrier operations.
- Experience leading teams in day-to-day execution and process improvement.
- Hands-on, process-oriented, structured approach with strong problem-solving skills.
- Strategic vision combined with the ability to execute at the operational level.
- Excellent communication, interpersonal, and organizational skills.
- Client-first mindset focused on client and team satisfaction.
- Willingness to challenge the status quo and drive meaningful change.
- Desire to lead, train, and develop industry talent.

## Nice-to-Haves
- Experience in a startup or top consulting firm.
- NVOCC pricing or procurement experience.
- Hands-on experience with major ocean trade lanes.

## Compensation and Benefits
- Opportunity to build and lead a team from the ground up and shape a next-generation operational model.
- Cross-functional experience with global teams in a fast-growing environment.
- Development toward leading future team leaders.
- Opportunity to build deep expertise in supply chain management.
- Exposure to client advisory and account management, with potential to lead a team of advisors as the business grows.

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