# Product Manager, Trust & Safety

**Company:** [Mercor](https://hotfix.jobs/companies/mercor)
**Location:** San Francisco, CA
**Role:** Product Management
**Salary:** $180k – $300k/yr
**Experience:** 5+ years
**Skills:** SQL, AI Agents, Fraud Detection, trust & safety, risk modeling, Machine Learning, Data Analysis, Product Roadmap, prds, Dashboards
**Posted:** 2026-08-11

> Owns Mercor’s Trust and Safety product, including fraud detection, risk signals, enforcement, and operations tooling. The role requires 5+ years in product or a related technical risk function, strong data and AI fluency, and the judgment to balance false positives against missed fraud.

## Job Description

## Responsibilities
- Connect Trust and Safety decisions to Mercor’s long-term health, expert trust, and client trust; prioritize business outcomes.
- Own the Trust and Safety product end to end, including roadmap, signal detection, and enforcement actions.
- Improve detection quality with data science and engineering by tuning models, prompts, and signals against real caseloads.
- Reduce false positives while controlling false negatives and expand automated decisioning as accuracy improves.
- Design products and workflows for operations analysts, with clear evidence standards, audit trails, and defensible high-severity decisions.
- Write specifications and PRDs, build dashboards, query SQL, and make small code changes to validate direction and unblock progress.
- Partner with engineering, data science, operations, legal, and go-to-market teams.
- Work directly with strategic customers and analyze whether model changes improve business outcomes.

## Requirements
- 5+ years of experience in Product Management, Product Operations, Technical Program Management, Trust & Safety, Risk, Fraud, or a similar technical, operationally minded role.
- Technical fluency with large datasets and AI agents; ability to reason about detection models and signals and communicate effectively with engineers and data scientists.
- Systems-thinking mindset and strong project management and cross-functional communication skills.
- Ability to take ownership from problem definition through execution in ambiguous, adversarial environments.
- Sound judgment when weighing false positives against missed fraud cases and making tradeoffs explicit and consistent.

## Nice-to-Haves
- Prior experience with safety or integrity problems.

## Compensation & Benefits
- Annual salary range of $180,000–$300,000.
- Bi-annual performance bonus structure.
- Generous equity grant vested over four years.
- Up to $15,000 relocation bonus.
- $10,000 housing bonus for employees living within 0.5 miles of the office.
- $1,500 monthly meal stipend.
- Free Equinox membership.
- $200 monthly laundry reimbursement.
- $200 monthly personal wellness reimbursement.
- Health, dental, and vision insurance.

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