# Project Manager, Professional Services - North America

**Company:** [Pigment](https://hotfix.jobs/companies/pigment)
**Location:** Remote
**Role:** Technical Program Management
**Experience:** 5+ years
**Skills:** Project Management, Saas Implementation, Customer Relationship Management, Stakeholder Management, Presentation Skills, Technical Solutions Explanation, Risk Mitigation, Product Roadmap, Dashboard Reporting
**Posted:** 2026-02-04

> Project Manager for Professional Services who owns customer SaaS implementations at Pigment, managing scope/timelines/budgets, building executive relationships, and driving adoption/value realization. Requires significant PM or services experience at SaaS companies, strong stakeholder mediation skills, and a BA/BS.

## Job Description

## Responsibilities
- Partner closely with Solutions Architects and cross-functional stakeholders to deliver successful Pigment customer implementations, ensuring customers understand the platform’s value and achieve strong adoption.
- Own project scope, timelines, and budgets, keeping all contributors aligned on progress and priorities while maintaining clear internal reporting and escalating issues when needed.
- Proactively respond to customer requests for project resources, anticipate risks and challenges, and drive mitigation actions to keep projects on track.
- Manage and maintain customer relationships, ensuring high levels of adoption and business value from using Pigment.
- Develop trusted advisor relationships with customer executive sponsors to create passion and satisfaction for Pigment.
- Develop deep product expertise to work closely with the product team on vision and roadmap.
- Participate in updating Pigment’s project management methodology.
- Deliver presentations and trainings, provide insightful practices, and structure creative solutions.

## Requirements
- Experience deploying SaaS platforms across enterprise organizations.
- Significant experience in project management, sales, or professional services at a software/SaaS company.
- Highly organized with strong attention to detail to ensure deliverables and projects are completed on time.
- Ability to act as a leader and team member, supporting internal project team members with minimal disruption.
- Ability to mediate stakeholders with conflicting requirements and create consensus toward shared goals.
- Ability to build commitment and excitement within project teams including external and internal contributors.
- Lead by example with empathy and strong resilience when facing setbacks.
- Display growth mindset and constructive problem-solving approach.
- Proven track record of building strong customer relationships, with deep empathy and dedication.
- Experience preparing and delivering presentations targeted to a senior audience.
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve customer experience.
- Strategic thinker comfortable in a fast-paced, ambiguous startup environment.
- Ability to adapt to a rapidly changing product and respond strategically to customer needs.
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision.
- BA/BS degree required; MBA or other relevant advanced degree preferred.

## Nice-to-Haves
- MBA or other relevant advanced degree.

## Compensation and Benefits
- Competitive compensation package.
- Stock options.
- Comprehensive benefits including medical, dental, and vision insurance.
- Generous time off and parental leave policies.
- One company offsite every year.
- High-end equipment.
- Employer-sponsored 401(k).

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