# Implementation Specialist

**Company:** [WorkWave](https://hotfix.jobs/companies/workwave)
**Location:** Remote
**Role:** Customer Success
**Salary:** $55k – $65k/yr
**Experience:** 1+ years
**Skills:** SaaS, g suite, Excel, Salesforce, Asana, monday.com, AI Tools, Project Management, CRM, Customer Onboarding
**Posted:** 2026-07-22

> Associate Implementation Specialist guiding customers through software onboarding and training for WorkWave's SaaS platform serving essential service teams. Requires 1-2 years customer-centric technical experience, strong communication, organization, and willingness to travel up to 25%.

## Job Description

## Responsibilities
- Build product expertise through hands-on collaboration, self-guided study, and structured software training.
- Support customers through software onboarding, tracking project progress and milestones using project management tools.
- Partner with clients to understand operations and guide configuration and usage of software using best-practice playbooks.
- Conduct clear, hands-on user training and share change-management strategies for smooth adoption.
- Manage multiple client onboarding projects, ensuring dates, deliverables, and quality standards are met.
- Track client progress and updates in specialized tools to align stakeholders and identify risks.
- Provide empathetic, proactive troubleshooting support during implementation.
- Collaborate cross-functionally with internal teams to champion client needs.
- Utilize AI-driven utilities and automated tools to streamline tracking, documentation, and workflows.
- Contribute to updating instructional materials, setup guides, and training documentation.

## Requirements
- 1–2 years of experience in customer service, software support, customer onboarding, or similar customer-centric technical role.
- Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, CRM or project management tools like Salesforce, Asana, or Monday.com).
- Curiosity for and practical experience using standard AI productivity tools.
- Exceptional written and verbal communication skills, able to make technical information simple and approachable.
- Strong time-management, organization, and detail-oriented skills for managing multiple timelines.
- Proactive problem-solving mindset with passion for helping overcome technical challenges.
- High professionalism, adaptability, and collaboration skills across teams and client personalities.
- Ability and willingness to travel to client sites up to 25% of the time.

## Similar roles

- [Onboarding Specialist](https://hotfix.jobs/jobs/48d93c6d-7af2-4068-90fb-d9011319f081) - Luxury Presence - Austin, TX - $55k – $55k/yr
- [Client Success Manager](https://hotfix.jobs/jobs/1940eada-2bce-4fcc-bb6f-e9f1a8156fbe) - BlackCloak - Remote - $55k – $70k/yr
- [Client Success Partner](https://hotfix.jobs/jobs/1e40ee6a-9669-4a87-9d9d-599509007c17) - SpotOn - Royal Oak, MI - $55k – $80k/yr
- [Client Success Partner](https://hotfix.jobs/jobs/dbe1a381-46ee-4d99-8689-650e6371980b) - SpotOn - Royal Oak, MI - $55k – $79k/yr
- [Customer Success Associate - Denver](https://hotfix.jobs/jobs/ac48e8e9-a471-44c1-86ed-782c6b3b1539) - Datadog - Denver, CO - $54k – $72k/yr

**Apply:** https://hotfix.jobs/jobs/b929602d-099e-4da9-8b86-e9f2b9b8401b
**Canonical:** https://hotfix.jobs/jobs/b929602d-099e-4da9-8b86-e9f2b9b8401b