# Senior Onboarding Manager - API Platform

**Company:** [NexHealth](https://hotfix.jobs/companies/nexhealth)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $125k – $170k/yr
**Experience:** 4+ years
**Skills:** API Integrations, SaaS, Technical Program Management, Customer Onboarding, Implementation Planning, Program Management, Migration Planning, Runbooks, Customer Training, Certification, Ehr/Pms Systems, Troubleshooting, Documentation, Developer Tools
**Posted:** 2026-08-25

> Own enterprise customer onboarding for NexHealth’s Synchronizer API, driving multi-month migrations from integration through production across thousands of healthcare locations. The role requires SaaS or API implementation experience, strong program management, customer enablement skills, and technical fluency with integrations.

## Job Description

## Responsibilities
- Own the location onboarding metric, ensuring locations successfully go live and begin billing.
- Run enterprise migrations end to end, including scope, sequencing, ownership, milestones, dependencies, and weekly operating cadence.
- Establish written ownership across NexHealth and customer teams and hold both sides accountable.
- Build customer capability through train-the-trainer programs, runbooks, install guides, troubleshooting trees, training, certification, and escalation paths.
- Set joint throughput targets for locations provisioned, installed, and live.
- Activate new developer customers and convert pilots into production customers.
- Build onboarding plans with agreed responsibilities, timelines, phase gates, and success measures.
- Manage migration schedules across thousands of locations and report pipeline, live locations, risks, blockers, and revenue realization.
- Drive technical questions to resolution and coordinate with Engineering, Solutions Engineering, Account Management, Support, and Sales.
- Create repeatable templates, checklists, standard timelines, and playbooks.

## Requirements
- 4+ years of experience in implementation, onboarding, technical program management, or customer success at a SaaS or API-first company.
- Experience owning delivery against committed dates.
- Track record of managing large, multi-month rollouts across hundreds or thousands of sites, endpoints, or locations.
- Experience jointly authoring implementation plans with customers, negotiating ownership, and holding both sides accountable.
- Experience building customer or partner enablement through documentation, training, and certification.
- Technical fluency with APIs and integration workflows.
- Experience managing programs involving executive sponsors, program leads, engineers, and other stakeholders.
- Strong judgment about completion criteria and working integrations.
- Habit of raising risks early and identifying specific resolution needs.

## Nice-to-haves
- Health-tech, developer tools, or API platform experience.
- Familiarity with EHR/PMS systems and practice workflows.
- Experience as an early implementation hire building a function from scratch.
- Experience working directly with developer teams as the primary customer.

## Compensation & Benefits
- Total target cash compensation: **$125,000–$170,000 USD**, including base and variable compensation.
- Stock options may be available.
- Full medical, dental, and vision coverage, up to 100% covered.
- 401(k) and commuter benefits.
- Flexible paid time off.

## Similar jobs

- [Senior Technical Product & Program Manager, Platform Engineering](https://hotfix.jobs/jobs/d51ab8c2-bcc3-4978-9193-176d0bc503d7) - Betterment - New York, NY - $125k – $145k/yr
- [Sr. Program Manager, Business Systems & Tooling](https://hotfix.jobs/jobs/a089d558-c0c9-476c-8ff0-dd726cb1c625) - Betterment - New York, NY - $125k – $145k/yr
- [Senior Field Technical Program Manager, FDE](https://hotfix.jobs/jobs/079c78a5-3f7a-4add-b082-418d780b1c0a) - Databricks - $125k – $215k/yr
- [Senior Program Manager, Enterprise Technology & AI](https://hotfix.jobs/jobs/06f8f097-a20d-47ed-b3e8-7f0eca603594) - GitLab - Remote - $126k – $214k/yr
- [Global Operations Program Manager](https://hotfix.jobs/jobs/e1c12de9-08c9-430d-b0fa-91fc93b7378a) - Harvey - New York, NY - $120k – $200k/yr

**Apply:** https://hotfix.jobs/jobs/b8e0c2a5-bc90-476b-a522-fbb757f5bbfe
**Canonical:** https://hotfix.jobs/jobs/b8e0c2a5-bc90-476b-a522-fbb757f5bbfe