# Customer Experience Systems Senior Associate

**Company:** [Instacart](https://hotfix.jobs/companies/instacart)
**Location:** Remote
**Role:** Product Operations
**Salary:** $124k – $138k/yr
**Experience:** 2+ years
**Skills:** Salesforce Service Cloud, HubSpot, CRM, Data Migration, Systems Integration, Process Optimization, Data Quality, Database Design, Data Security, Reports And Dashboards
**Posted:** 2026-09-03

> Analyzes and improves CRM systems, workflows, data quality, and tooling for customer experience teams. The role requires a master’s degree and at least two years of CRM platform, process optimization, data management, and reporting experience.

## Job Description

## Responsibilities
- Analyze CRM data to identify trends and insights that inform business decisions.
- Guide data migration and system integrations to maintain seamless workflows.
- Manage business requirements and optimize CRM workflows and processes.
- Define and implement maintenance procedures for efficient, consistent database design.
- Develop information protocols to improve data security and support timely system upgrades.
- Maintain the Salesforce Service Cloud change backlog focused on agent and system efficiency.
- Collaborate across customer experience teams to coordinate and validate tooling improvements.
- Track and analyze business value and risk for CRM initiatives.
- Design and deliver recurring stakeholder reports to monitor CRM data quality.

## Requirements
- Master’s degree in Data Science, Information Systems, or a related field, or foreign equivalent.
- 2 years of experience in the offered role or a related role.
- 2 years of experience with Salesforce Service Cloud, HubSpot, or other CRM platforms.
- 2 years of experience developing process optimization methods for CRM workflows.
- 2 years of experience monitoring, analyzing, and managing CRM data quality.
- 2 years of experience coordinating tooling improvements across teams.
- 2 years of experience designing CRM-related reports and dashboards.

## Compensation
- Base salary: $124,000–$138,000 USD annually, dependent on permanent work location.
- Eligible for a new-hire equity grant and annual refresh grants.
- Benefits are provided according to the company’s offerings and work location.

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