# Strategy & Operations, Healthcare

**Company:** [Sprinter Health](https://hotfix.jobs/companies/sprinter-health)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $130k – $150k/yr
**Experience:** 2+ years
**Skills:** SQL, Excel, Google Sheets, BI Tools, AI Tools, Project Management, Data Analysis, healthcare operations, clinical operations, patient workflows
**Posted:** 2026-07-23

> Senior Associate on the Patient Operations team at Sprinter Health. Own end-to-end initiatives to eliminate bottlenecks in patient booking, scheduling, re-engagement and care delivery; design/run manual pilots, analyze data, translate workflows to scalable systems, and partner with Clinical, Product and Engineering teams. Requires 2-5 years in consulting, ops or health-tech with strong analytical and execution skills.

## Job Description

## What you will do
- Own high-priority patient operations initiatives from problem definition through execution, measurement, and iteration
- Identify operational bottlenecks that prevent patients from booking, completing, or receiving care
- Conduct recurring quality assurance reviews to understand why appointments fail to complete and translate findings into operational fixes
- Design and run manual pilots to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery
- Develop lightweight models, reports, or analyses to identify appointments or patient segments at higher risk of failure
- Scope new partner-requested services end to end, including the operating model, manual execution plan, expected value, and tracking methodology
- Roll out proven workflows to frontline teams and monitor performance through regular check-ins, documentation, and feedback loops
- Partner with Clinical Operations to ensure workflows support a high-quality patient experience, patient safety, and clinical standards, not just operational throughput
- Work with Product and Engineering to translate successful manual workflows into scalable systems and product requirements
- Build clear project plans, define milestones, manage stakeholders, and drive cross-functional initiatives to completion
- Balance strategic analysis with direct execution when needed, including coordinating schedules, re-engaging patients, or helping frontline teams troubleshoot workflows
- Monitor initiative performance using data tools and translate operational data into clear recommendations
- Communicate progress, risks, tradeoffs, and outcomes to leadership and cross-functional partners

## What you have done
- Spent 2–5 years in consulting, banking, business operations, strategy and operations, healthcare operations, health-tech operations, or a similar analytical and execution-oriented role (pre-IPO health-tech experience strongly preferred)
- Worked in a healthcare, health-tech, clinical operations, payer/provider, digital health, or patient-facing operating environment
- Worked in a startup, high-growth company, or similarly fast-moving environment
- Owned ambiguous problems end to end, translating broad goals into structured plans and measurable outcomes
- Used data to diagnose operational issues, prioritize opportunities, and measure whether an initiative worked
- Worked cross-functionally with teams such as Product, Engineering, Operations, Clinical, Finance, or frontline teams
- Balanced multiple projects at once while maintaining ownership of execution details
- Operated effectively with shifting priorities, incomplete information, and imperfect processes
- Built clear analyses, project plans, business cases, operating docs, or decision memos
- Pulled, manipulated, or analyzed your own data using tools such as SQL, Excel, Google Sheets, BI tools, or AI-assisted workflows
- Used AI tools to move faster, improve analysis, summarize information, automate workflows, or create operational leverage
- Communicated clearly with both senior leaders and frontline operators

## What gives you an edge
- Experience in patient operations, clinical operations, care delivery, payer operations, provider operations, care navigation, scheduling, utilization, quality, or other healthcare workflows
- Consulting or banking background and have since worked in a startup or operating role
- Experience in business operations or strategy and operations at a high-growth health-tech company
- Worked at a pre-IPO or high-growth startup, particularly between Series A and Series D
- Experience with marketplace-style operations, scheduling, dispatch, utilization, capacity planning, or 1099 / contractor workforce coordination
- Worked with regulated healthcare data, patient workflows, clinical protocols, or PHI-aware operating environments
- Comfortable going deep into the details of a workflow rather than staying only at the strategic level
- Track record of taking on more scope over time and can point to specific examples where feedback changed how you worked
- Naturally pull people together, clarify ownership, and move quickly rather than perfecting an idea alone before sharing it

## What makes you successful
- Turn ambiguous healthcare operations problems into structured plans and measurable outcomes
- Equally comfortable building a model, writing a memo, running a pilot, and jumping into the workflow yourself
- Do not stop at identifying the issue; you help fix it
- Use data to focus the team on what matters most, but you also understand what is happening on the ground
- Move quickly, learn from imperfect information, and iterate based on results
- Build trust with clinical, operational, product teams

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