# Payments Fraud Investigator

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Remote
**Role:** Business Operations
**Experience:** 3+ years
**Skills:** SQL, Fraud Detection, Risk Analysis, Root Cause Analysis, Cross-Functional Collaboration, Data Analysis, Dashboard Creation, Process Improvement
**Posted:** 2026-05-26

> Investigate high-risk merchant accounts to detect and mitigate payments fraud including card testing and account takeovers. Lead cross-functional projects to improve fraud detection systems and processes.

## Job Description

## Responsibilities
- Analyze high risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors
- Lead root cause analyses to identify gaps in current systems, policies and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders
- Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network
- Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks
- Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions
- Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes

## Requirements
- 3+ years of experience conducting complex investigations
- 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders
- Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges
- Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements
- User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset
- Ability to travel to vendor locations for up to 10% of the year

## Preferred Qualifications
- Experience in payments, e-commerce, social media, or fintech, mitigating digital/card-not-present fraud
- Experience investigating and mitigating card testing and account takeover attacks
- Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows
- Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

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**Apply:** https://hotfix.jobs/jobs/b8abde8b-9910-4d0b-b5e8-31a0cc11bda7
**Canonical:** https://hotfix.jobs/jobs/b8abde8b-9910-4d0b-b5e8-31a0cc11bda7