# Senior Manager, Fraud Investigations

**Company:** [tastytrade](https://hotfix.jobs/companies/tastytrade)
**Location:** Chicago, IL
**Role:** Business Operations
**Salary:** $120k – $180k/yr
**Experience:** 8+ years
**Skills:** fraud risk, fraud investigations, ach, account takeover, fraud analytics, kpi development, Vendor Management, AML, sar, bsa, fincen, finra, nacha ach, A/B Testing, cfe
**Posted:** 2026-08-03

> Leads tastytrade’s fraud function, including investigations, fraud strategy, controls, analytics, vendor management, and team development. Requires 7+ years of fraud risk experience, including leadership in fintech, payments, or digital brokerage, plus expertise in ACH fraud, account takeover, and first-party fraud.

## Job Description

## Responsibilities

### Build and own the fraud program
- Define the fraud taxonomy, risk philosophy, control framework, escalation protocols, and documentation.
- Define the firm’s fraud risk appetite and translate it into a measurable fraud budget and KPI framework.
- Own reporting to senior leadership.
- Design and document the escalation path for SAR filing decisions between the fraud team and the AML Officer.
- Build and maintain a fraud universe map across customer journeys and fraud vectors.
- Manage the fraud budget and headcount plan, including tooling and vendor spend.

### Own fraud vector coverage
- Take strategic ownership of fraud vectors across account opening, funding, trading, and withdrawal.
- Drive fraud investigations to resolution with internal and external partners.
- Define and own the monitoring and detection strategy.
- Evaluate vendors and partner with Product and Technology to implement fraud-risk tooling.

### Lead the team
- Hire, build, and manage the Fraud Risk team.
- Define role scopes, escalation authority, and relationships with Customer Support, Compliance, and Margin & Risk teams.
- Own headcount planning and support incremental staffing requests with demonstrated business value.
- Build frontline escalation protocols with structured intake, defined triggers, and feedback loops.
- Develop fraud investigator case playbooks and the settlement agreement process.

### Measure and improve
- Build measurement infrastructure including labeled fraud data, false-positive tracking, A/B testing, and trend analysis.
- Own the fraud incident taxonomy and recode existing records as needed.
- Evaluate alert calibration, retire ineffective controls, and implement missing controls.
- Deliver monthly fraud-program performance reporting to senior leadership and IG Group in partnership with the Enterprise Risk Manager.

### Business partnership
- Make decisions on fraud-control changes and partner with Product and Technology to design controls into new product launches.
- Coordinate with Compliance and Margin & Risk on surveillance boundaries and escalation.
- Advise CCOs on the fraud program’s interface with AML compliance obligations.

## Requirements
- 7+ years of fraud risk experience, including at least 3 years owning or leading a fraud function at a fintech, payments company, or digital brokerage.
- Track record of hiring and developing fraud analysts.
- Deep knowledge of ACH fraud vectors, account takeover, and first-party fraud mechanics.
- Experience with fraud analytics and data.
- Strong vendor evaluation and management skills, including selecting, implementing, and replacing fraud tooling.
- Experience defining KPIs and managing a fraud budget.
- Ability to work cross-functionally with Product, Engineering, Compliance, and Legal.
- Comfort operating in ambiguity and building structure where little exists.
- Willingness to obtain Series 3, 7, and 63 or 66 licenses if not already held; the company will sponsor the licensing process.

## Preferred Qualifications
- Knowledge of BSA and FinCEN regulations, SAR requirements, FINRA Rules 3310 and 3110, Nacha ACH rules, SEC Rule 15c3-3, and net capital rules.
- CFE (Certified Fraud Examiner) certification.
- Demonstrated experience building or materially scaling a fraud program.

## Compensation and Benefits
- Base salary range: **$120,000-$180,000**.
- Discretionary performance bonus: **15-17% of base salary**, based on individual and company performance.
- Performance bonuses.
- Stock purchase options.
- Medical, vision, and dental benefits.
- 401(k) plan.
- 20 paid vacation days plus an additional paid vacation day during the month of the employee’s birthday.
- 10 paid sick days.
- Gym membership reimbursement.
- Commuter benefits.
- Pet insurance.
- Wellness and mental health programs.
- Charitable donation matching.
- Two paid volunteer days off.
- Daily catered lunch when in the office.
- Full kitchen with snacks and beverages.
- In-building gym.
- Shuttle to and from Metra.

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