# Senior Customer Experience Manager

**Company:** [Wiz](https://hotfix.jobs/companies/wiz)
**Location:** Remote
**Role:** Customer Success
**Salary:** $110k – $151k/yr
**Experience:** 6+ years
**Skills:** Cloud Security, Security Saas, Customer Success, Project Management, Stakeholder Management, Cloud Technology, Tco Analysis, Business Case Assessment, Cloud Migration, Customer Training, Governance, Pricing Models
**Posted:** 2026-09-08

> Leads strategic enterprise customer engagements focused on cloud security adoption, transformation, and expanding the value of Wiz. Requires 6+ years in customer-facing strategic work and strong stakeholder, project management, and security SaaS expertise.

## Job Description

## Responsibilities
- Own customer projects and initiatives focused on cloud security, collaborating with Sales, Support, Success, product, engineering, and customer teams.
- Influence stakeholders from technical teams through the CISO level and establish strong customer relationships.
- Understand customers’ business vision, culture, processes, and cloud security requirements.
- Evangelize Wiz’s value and guide customers toward secure solution adoption.
- Ensure Wiz guidance is understood and implemented while advocating internally for customer security needs.
- Guide strategic enterprise customers through post-onboarding adoption and large-scale cloud transformations.
- Solve complex customer security challenges by introducing new ideas, tools, and processes.
- Identify strategic cloud security opportunities, including deeper product adoption and expansion into new business units.
- Support total cost of ownership analysis and business case assessments.
- Advise on tool ecosystems, consolidation, and increasing Wiz value.
- Define adoption milestones, remove blockers, and implement processes for secure workload migrations.
- Develop training strategies for technical and non-technical customer roles, emphasizing cloud security awareness.
- Establish governance structures for the customer partnership and Wiz adoption.

## Requirements
- 6+ years of experience as a Customer Success Manager, Account Executive, or in another strategic customer-facing role.
- Excellent communication and interpersonal skills, with the ability to engage stakeholders at all organizational levels.
- Ability to learn Wiz offerings and pricing quickly.

## Nice to Have
- Experience with Fortune 100 customers and cloud-based technology.
- Experience managing strategic customers and solving complex engagement challenges with an entrepreneurial mindset.
- Deep understanding of security SaaS offerings and pricing models.
- Experience with project management for large-scale transformations.

## Compensation
- Base salary range: **$110,000–$151,000 USD**.
- Compensation also includes bonus, equity, and benefits.

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