# Staff Product Operations Manager

**Company:** [Calendly](https://hotfix.jobs/companies/calendly)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $192k – $292k/yr
**Experience:** 10+ years
**Skills:** Jira, Confluence, Okrs, SaaS, Product Development Lifecycle, Automation Workflows, Change Management, Dependency Management, Risk Mitigation, Data-Driven Decision Making
**Posted:** 2026-03-24

> Leads end-to-end delivery of high-impact R&D programs and projects, driving cross-functional alignment, defining OKRs, managing dependencies and risks, and establishing operational best practices. Requires 10+ years experience in product operations or program management, strong stakeholder influence, and collaboration tools expertise.

## Job Description

## Responsibilities
- Lead end-to-end delivery of a portfolio of strategic programs and projects from problem space definition to customer impact – including defining program-level OKRs, scope, resourcing requirements, milestone timelines, dependency management, risk mitigation, decision making, progress/impact tracking, health metrics, etc.
- Partner with leadership and cross-functional stakeholders across the organization to surface underlying needs and desired outcomes, anticipate and remove obstacles, and drive progress through clear problem framing and decision-making facilitation.
- Establish (and model) the standard for the Product Operations craft at Calendly – including establishing best practices for planning, prioritization, execution, governance, data-driven decision making, etc.
- Improve cross-functional collaboration and communication by creating shared understanding and alignment, and serve as a leader to the team as we navigate uncertainty and change.
- Identify organizational problems and opportunities, then define and lead the programs, processes, and tools needed to help the organization operate effectively and achieve its goals.

## Requirements
- 10+ years of product operations or direct program management experience managing high-complexity, high-visibility, high-impact enterprise-wide programs.
- Demonstrated ability in leading programs across a wide range of business and technology-related topics from problem space definition to customer impact (bonus: strong understanding of **SaaS** technologies, **Product Development Lifecycles** or demonstrated ability to collaborate with engineering teams on complex technology programs).
- The ability to assimilate different points of view to create shared understanding across a broad spectrum of stakeholders.
- Exceptional leadership and communications skills; proven ability to influence without authority, build trust, manage complexity and drive business results.
- Demonstrated experience managing programs in a remote-first environment, with familiarity applying change management practices to drive adoption; strong command of collaboration tooling administration and enablement (e.g., **Jira**, **Confluence**, automation workflows).
- **B.A.** in a business or technical field; **M.B.A.**, **P.M.P**, or comparable certification a plus.

## Compensation
**Tier 1 Salary Hiring Range**: $230,520—$291,540 USD  
**Tier 2 Salary Hiring Range**: $211,310—$267,245 USD  
**Tier 3 Salary Hiring Range**: $192,100—$242,950 USD  
Base salary is just one component of total rewards package. All full-time (30 hours/week) employees are also eligible for Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.

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