# Customer Support Specialist, Pay Run Management

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Support
**Salary:** $46k – $49k/yr
**Experience:** 0+ years
**Skills:** Customer Support, Problem Solving, CRM, time management, communication skills, product knowledge
**Posted:** 2026-07-16

> Provide expert customer support for Rippling's HR, IT, and Finance platform. Handle inquiries, resolve issues via multiple channels, document interactions in CRM, and collaborate with Product/Engineering on feedback. Requires bachelor's, 0-3 years experience, and residence in Pacific/Mountain timezones.

## Job Description

## Responsibilities
- Become a product expert and maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues.
- Take charge of customer issues from start to finish in a dynamic, fast-paced environment.
- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
- Resolve product or service issues by understanding the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
- Stay up-to-date with company policies, procedures, and product updates.
- Work well under time constraints and meet schedules, sometimes with unexpected deadlines.
- Deliver exceptional service and ensure customer satisfaction by going the extra mile.

## Requirements
- Bachelor's degree.
- 0-3 years of professional work experience or prior internship experience.
- Currently reside in a Pacific or Mountain timezone state.
- Ability to work a shift between the hours of 9am to 6pm PST.
- Demonstrated experience in problem-solving with attention to detail.
- Time management skills and ability to prioritize.
- Excellent communication skills, both written and verbal.

## Compensation
- This role will receive a competitive hourly rate + benefits.
- Tier 2: $23.49 per hour
- Tier 3: $22.19 per hour

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