# Senior Implementation Manager

**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** APIs, Webhooks, Authentication, Data Mapping, SQL, REST APIs, Data Migration, Data Transformation, SaaS Platforms, Workflow Automation, Troubleshooting, Technical Documentation, DNS, Uat, Ehrs
**Posted:** 2026-09-02

> Own hands-on technical implementations for external healthcare and telehealth clients, including platform configuration, integrations, data migration, testing, deployment, and stabilization. Requires 3–6+ years of implementation or integration experience, strong API and SQL skills, and customer-facing technical judgment.

## Job Description

## Responsibilities
- Translate approved client solutions into technical work breakdowns spanning configuration, integrations, data, environments, testing, deployment, and documentation.
- Configure platform workflows using supported standards and reusable patterns.
- Implement and validate third-party integrations using APIs, webhooks, authentication, data mapping, and connectivity methods.
- Execute data migration, cleanup, transformation, backfill, and reconciliation activities.
- Use SQL, APIs, logs, payloads, configuration tools, and AI-assisted scripting to implement solutions and diagnose issues.
- Configure event-driven automation and triggering logic.
- Partner with client technical teams to clarify requirements, exchange specifications, resolve integration issues, and validate behavior.
- Build and execute technical test plans covering workflows, failure paths, retries, duplicate events, data integrity, permissions, and external dependencies.
- Prepare UAT environments and data, resolve technical defects, and provide readiness evidence.
- Determine technical readiness, provide sign-off, troubleshoot implementation and production-stabilization issues, and distinguish configuration, deployment, data, integration, third-party, and product issues.
- Escalate genuine product defects or capability gaps with clear reproduction steps and evidence.
- Maintain technical documentation, including mappings, integration specifications, deployment notes, test evidence, limitations, and as-built details.
- Provide estimates, technical status, dependencies, risks, and changes to the Technical Project Manager.
- Support go-live and stabilization, then transition implementations to Support and Customer Success.
- Contribute reusable configurations, scripts, test packs, documentation, and implementation patterns.

## Requirements
- 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting, or support engineering.
- Demonstrated personal implementation of technical solutions for external customers.
- Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping, and third-party integrations.
- Experience configuring complex SaaS platforms or implementation-specific workflows.
- Experience with data migrations, transformations, cleanup, backfills, or reconciliation.
- Ability to use SQL and technical debugging tools to investigate data and application behavior.
- Experience testing complete integrations and workflows across multiple systems.
- Strong troubleshooting skills using logs, payloads, configuration, test results, and reproducible scenarios.
- Experience working with technical and nontechnical customer stakeholders.
- Ability to produce clear technical documentation for implementation support.
- Ability to distinguish implementation work from product defects and define required Product or Engineering support.
- Experience supporting solutions through UAT, go-live, and production stabilization.
- Ability to understand operational and clinical processes and translate requirements or protocols into patient workflows.
- Self-directed ability to prioritize and execute in an ambiguous environment.

## Nice to Have
- Healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, revenue cycle management, or provider data experience.
- REST APIs, event triggers, and low-code workflow or automation tools such as Zoho Flow or Zapier.
- DNS and DNS masking experience.
- Experience using AI for configuration, scripting, debugging, testing, or documentation while validating accuracy and safety.

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