# Broker Integration Advocate

**Company:** [Gusto](https://hotfix.jobs/companies/gusto)
**Location:** Denver, CO
**Role:** Customer Success
**Salary:** $49k – $55k/yr
**Experience:** 3+ years
**Skills:** Customer Service, Account Management, Project Management, Data Analysis, Compliance, Eligibility Review, Stakeholder Management, KPI Tracking, Process Management
**Posted:** 2026-06-04

> Own the full customer onboarding journey for benefits integration, guiding small business owners through eligibility, enrollment, and compliance while coordinating with brokers and carriers. Requires 3+ years experience in customer-facing, metrics-driven roles.

## Job Description

## Responsibilities
- Drive consultative outreach to keep customer onboarding on track via phone, email, and other channels
- Provide exceptional consultative customer service, educating customers and anticipating their needs
- Own the onboarding journey: confirming eligibility, gathering required information, building policies, managing enrollments, and ensuring accuracy
- Review customer data against carrier eligibility standards to proactively mitigate errors and ensure quality and compliance
- Anticipate roadblocks and work with internal and external partners to ensure smooth and accurate integration of customer benefits
- Keep customers informed and engaged throughout the process

## Requirements
- Minimum 3+ years of professional work experience, ideally within healthcare, health insurance brokerage, hospitality, or a fast-paced startup environment
- Experience in metrics-based roles where data accuracy and hitting KPIs are central to customer success
- Strong background in high-volume book of business under tight deadlines and seasonal peaks
- Excellent customer communication skills with experience managing professional interactions with external company partners (brokers and insurance carriers)
- Skilled problem-solver comfortable navigating ambiguity and pivoting quickly in a dynamic operational setting
- Highly self-motivated and capable of working both autonomously and collaboratively

## Nice-to-Haves
- Curious about technology and excited to learn and use AI tools like Glean, Gemini, and other LLM-based AI tools

## Compensation & Benefits
- Cash compensation range: $23.50/hr—$26.44/hr in Denver
- Competitive base pay, benefits, and equity (RSUs)
- Hybrid work arrangement with 2-3 days per week in office for Denver-based employees

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