# Global Law Enforcement Operations Enablement Manager

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** Other
**Salary:** $125k – $145k/yr
**Experience:** 8+ years
**Skills:** Trust And Safety, Case Management, Workflows, Slas, Qa Processes, Data Privacy Laws, Kpi Definition, Performance Reporting, Change Management, Program Building, Global Operations, Risk Management
**Posted:** 2026-07-13

> Enablement Manager supporting Airbnb's Law Enforcement Operations and Global Threat Assessment teams. Builds and optimizes global operational frameworks, processes, training, metrics, and reporting to ensure accurate, timely responses to safety threats and law enforcement requests while complying with global privacy laws. Requires 8+ years in complex operations and Trust & Safety expertise.

## Job Description

## Program Facilitation
- Work with Risk Management, Tooling and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training and quality performance.
- Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning.
- Facilitate planning, oversight and change management in order to take advantage of opportunities and mitigating emerging threats.

## Metrics, Reporting & Operational Performance
- Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.
- Surface performance trends and risk posture to leadership on a regular cadence.
- Support the Global Director LEOps in monitoring performance across the team.

## Thought Leadership
- Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations; develop options to mitigate them.
- Identify opportunities to deliver faster, more accurate outcomes to drive up safety and mitigate enterprise risk.

## Requirements
- 8+ years of experience in complex, data driven delivery operations, with at least 3 years leading operational development.
- Strong safety background: led or supported globally distributed teams delivering complex operations within Trust and Safety.
- Proven program-building experience: established case management systems, workflows, process, SLAs, and QA processes.
- Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, and an established network across law enforcement and government authorities.
- Metrics and operational fluency: defined KPIs, built reporting, and used data to drive decisions and demonstrate program value to senior leadership.
- Enabled performance management across a matrixed, globally dispersed organization spanning multiple geographies, languages, and time zones.
- Executive presence with outstanding written, verbal, and presentation skills, and the ability to brief senior executives on sensitive, complex matters clearly and concisely.
- Ability to build partnerships and work collaboratively and cross-functionally in a fast-paced environment where life safety is the top priority.
- Demonstrable commitment to Airbnb's core values.

## Nice-to-Haves
- Experience in Trust & Safety operations.
- Established network across law enforcement and government authorities.

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