# Solutions Engineer

**Company:** [Factory AI](https://hotfix.jobs/companies/factory-ai)
**Location:** New York, NY, San Francisco, CA
**Role:** Solutions Architecture
**Experience:** 1+ years
**Skills:** Software Engineering, Solutions Engineering, Technical Consulting, Source Control, Debugging, Testing, Code Troubleshooting, Customer Onboarding, Technical Training, Issue Diagnosis
**Posted:** 2026-07-21

> Mid-Market Solutions Engineer partnering with customer engineering teams from evaluation through adoption. Guide technical journeys, lead onboarding and training, diagnose issues, and drive product improvements for developers integrating Factory.

## Job Description

## Responsibilities
- Own the technical customer journey: Guide customers from pre-contract evaluation through pilot, onboarding, conversion, and continued adoption. Understand their goals, identify high-value use cases, and establish clear success criteria.
- Lead technical onboarding and adoption: Run training and enablement sessions for developers, helping them integrate Factory into their workflows. Recommend relevant features and best practices based on each customer’s technical environment.
- Diagnose technical issues: Investigate challenges across customer environments, repositories, integrations, and development workflows. Resolve issues directly or collaborate with engineering when deeper support is required.
- Improve the customer experience: Identify recurring friction and build scalable processes, resources, and product improvements that benefit future customers.

## Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- 1-2 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
- Strong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows.
- Ability to read and troubleshoot code across different languages, frameworks, and technology stacks.
- Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.
- Strong analytical skills and the ability to turn product usage, customer feedback, and technical observations into actionable insights.
- Excellent written and verbal communication skills, with the ability to explain technical concepts, build trusted customer relationships, and collaborate across engineering, product, sales, and customer success teams.
- High learning velocity, strong ownership, and a proactive approach to solving problems in a fast-moving startup environment.

## Success Metrics
- Customers complete onboarding quickly and confidently, and developers incorporate Factory into their daily workflows.
- Pilots have clear technical goals, measurable success criteria, and strong conversion paths.
- Technical blockers are identified early and resolved efficiently.
- Customer feedback reaches product and engineering teams in a clear, actionable form, leading to scalable improvements in the product and onboarding experience.

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