# Business Travel Consultant II

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Dallas, TX
**Role:** Customer Support
**Experience:** 5+ years
**Skills:** Sabre, Amadeus, Gds, Arc, Bsp, Ndc, Fare Construction, Corporate Travel, Ticketing, Pnr Management
**Posted:** 2026-06-18

> Provide direct travel support for corporate clients via chat, phone, and email. Handle complex bookings, GDS systems, and compliance while delivering high-quality customer service.

## Job Description

## What You’ll Do
- Assist our travelers with best-in-class travel support through multiple contact channels: chats, call and email.
- Maintain extensive supplier, destination and system knowledge.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required.
- Support users with self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
- Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.

## What We’re Looking For
- 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment.
- 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory.
- Experience of local market supplier content and booking practices in both ARC and BSP markets.
- In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2).
- Experience of NDC, Low cost carriers and third party content aggregators and their booking management practices is a plus.
- Full understanding of travel industry regulations, along with worldwide compliance requirements.
- Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement.

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