# Senior Customer Engineer

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Dubai, United Arab Emirates
**Role:** Sales Engineering
**Experience:** 5+ years
**Skills:** Enterprise Architecture, Network Security, DNS, Cdn, Zero Trust, Waf, BGP, TCP/IP, Ssl/Tls, Python, JavaScript, Bash, REST APIs, GraphQL, Terraform
**Posted:** 2026-09-09

> Senior Customer Engineer serving UAE enterprise customers through technical discovery, architecture, onboarding oversight, adoption, and expansion. Requires customer-facing technical experience, enterprise network and security architecture expertise, commercial acumen, and strong communication skills.

## Job Description

## Responsibilities
- Partner with Account Executives to lead technical discovery, validate requirements, and map customer infrastructure to Cloudflare architectures.
- Define proof-of-concept and technical-validation plans, success criteria, demonstrations, presentations, and architectural diagrams.
- Address technical objections, security-compliance questions, and complex architectural requirements during sales cycles.
- Develop deployment strategies involving customers, partners, or professional services.
- Oversee technical onboarding and implementation without directly executing implementation work.
- Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
- Monitor customer health and telemetry, resolve integration bottlenecks, reduce deployment risk, and drive time-to-value.
- Carry a variable quota tied to new business and/or account growth; identify cross-sell and upsell opportunities.
- Lead technical QBRs and communicate platform value and ROI to executive stakeholders.
- Serve as a trusted technical advisor throughout onboarding, renewal, and expansion.
- Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
- Create technical enablement materials, workshops, SOPs, architectural guidance, and customer documentation.

## Requirements
- Fluency in written and spoken English; Arabic is a plus.
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
- Ability to design and clearly explain complex enterprise network and security architectures.
- Strong consultative, communication, presentation, and stakeholder-management skills.
- Experience operating in a quota-carrying or revenue-aligned environment and understanding SaaS metrics and enterprise sales cycles.
- Depth in at least four of the following areas:
  - Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
  - Internet security, including WAF, bot management, firewalls, rate limiting, mTLS, Zero Trust, and SASE.
  - Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
  - AI proficiency, including prompt engineering, AI-assisted scripting, log analysis, LLM use, and workflow automation.
  - Coding and scripting for integrations, API connectors, and edge functions.
  - Developer platforms, including RESTful/GraphQL APIs, SDKs, webhooks, cloud-native tooling, infrastructure as code, CI/CD, and observability.
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

## Nice-to-haves
- Experience delivering technical enablement through workshops, code samples, documentation, or developer onboarding.
- Experience with LLM orchestration, Retrieval-Augmented Generation, and model-access controls.
- Knowledge of PCI DSS, HIPAA, and SOC 2.
- Background with hyperscalers, digital-native companies, distributed systems, or startups.

## Compensation and benefits
- Travel of approximately 20–50% may be required for customer meetings, conferences, industry events, and team collaboration.

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