# Account Manager- Mid-Market, Growth & Retention (Core)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Chicago, IL
**Role:** Account Management
**Salary:** $150k – $150k/yr
**Experience:** 3+ years
**Skills:** SaaS, Hr Software, Salesforce, Consultative Selling, Pipeline Management, Contract Negotiation, Cross-Selling, Product Demos, CRM, Customer Adoption
**Posted:** 2026-04-29

> Owns mid-market customer relationships at Rippling, driving retention, adoption of HR/IT/Finance products, cross-sales, renewals, and revenue growth through consultative sales and stakeholder management. Requires 3+ years SaaS sales/account management experience.

## Job Description

## What you will do
- Proactively engage customers in your book via key lifecycle events: "go live", benefits renewal, executive business reviews, contract renewal, etc.
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
- Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
- Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
- Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
- Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling's product roadmap, and increase operational efficiency
- Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer's unique business operations

## What you will need
- **3+ years** of SaaS experience in account management, sales, or quota-carrying customer success
- Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
- Competitive and creative drive to win over customers and think outside the box to get a deal done
- Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
- Proven success building and maintaining long term commercial relationships
- Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
- Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
- High integrity; enthusiastic about building a great company for the long term
- Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

## Compensation
- Office based: **$150,000/year OTE** (60/40 commission split for base/variable pay)
- Commission is not guaranteed

## Similar roles

- [Account Manager](https://hotfix.jobs/jobs/5d423435-e754-449e-b483-7b210e4888be) - Sfcompute - San Francisco, CA - $150k – $200k/yr
- [Partner Engagement Manager](https://hotfix.jobs/jobs/42f2f6ef-55cd-47d5-8ed4-045f25f4b8de) - Onebrief - Washington, DC - $150k – $180k/yr
- [Customer Growth Manager](https://hotfix.jobs/jobs/5a9dda17-33a7-45df-a7a7-655c69240d15) - LangChain - San Francisco, CA - $150k – $200k/yr
- [Account Manager- Mid-Market, Growth & Retention (HR Services Channel)](https://hotfix.jobs/jobs/17353851-4641-4b5c-b681-b7dbe144aaed) - Rippling - Seattle, WA - $150k – $150k/yr
- [Account Manager- Mid-Market, Growth & Retention (HR Services Channel)](https://hotfix.jobs/jobs/1aa969ab-6bd9-4c47-836e-2f98eeb11438) - Rippling - Chicago, IL - $150k – $150k/yr

**Apply:** https://hotfix.jobs/jobs/b5d2fe54-8446-4794-b4d0-64c54383965f
**Canonical:** https://hotfix.jobs/jobs/b5d2fe54-8446-4794-b4d0-64c54383965f