# Senior Strategy & Operations Analyst, Deal Desk

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $97k – $142k/yr
**Experience:** 5+ years
**Skills:** Excel, Google Sheets, Financial Modeling, scenario analysis, Salesforce, Tableau, clm, Jira, CPQ, Airtable, AI, sfdc
**Posted:** 2026-08-13

> Supports Deal Desk velocity through financial modeling, reporting, workflow automation, and commercial-system operations. The role partners with Finance, Sales, Legal, Product, and Operations and requires strong analytical skills, advanced spreadsheet modeling, and at least three years of relevant experience.

## Job Description

## Responsibilities
- Explore and develop AI tools to modernize Deal Desk workflows.
- Automate internal tooling through functional testing, bug remediation, and system-result oversight.
- Troubleshoot bugs, maintain documentation, and execute roadmap work for deal model support.
- Manage Renewals Reporting and gather data for pricing and discounting insights.
- Support the operationalization of the Global Discount Catalog strategy.
- Partner with Product and Finance to improve cost data and serve as the first point of contact for day-to-day cost-data hygiene.
- Incorporate specialized deal modeling, including resell financial models, into Deal Desk workflows.
- Maintain dashboards tracking deal velocity, bottleneck stages, and discount trends by sales segment.
- Create and update enablement resources and Deal Playbooks for global sales teams.
- Partner with SFDC and CPQ teams to track enhancements and system updates, including basic configurations and new-product integration.

## Requirements
- Bachelor's or associate's degree plus at least 3 years of experience in Corporate Finance, FP&A, Strategic Finance, Commercial Finance, or an analytical GTM/Deal Desk role. Without a degree, at least 5 years of relevant analytical experience is required.
- Demonstrated analytical and financial skills, including knowledge of core financial concepts and the ability to explain financial tradeoffs clearly.
- Advanced Excel or Google Sheets skills, including financial models, logic formulas, and scenario analyses.
- Knowledge of online sales or document-management tools such as Salesforce, Tableau, CLM, and JIRA.

## Nice-to-Haves
- Experience operationalizing discount and commercial strategies in CPQ, SFDC, or Airtable.
- Experience using AI technologies to modernize workflows.
- Familiarity with managing internal and external partnerships.

## Compensation and Benefits
- Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.: **$96,640–$120,800**.
- New York, New Jersey, Washington State, or California outside the San Francisco Bay Area: **$102,240–$127,800**.
- San Francisco Bay Area, California: **$113,600–$142,000**.
- May be eligible for equity and a corporate bonus plan.
- Benefits may include healthcare insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.
- Compensation ranges apply only to candidates in the listed jurisdictions; compensation elsewhere will be discussed during the hiring process.

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