# Field Service Engineer

**Company:** [Cyngn](https://hotfix.jobs/companies/cyngn)
**Location:** Mountain View, CA
**Role:** Support Engineering
**Salary:** $90k – $108k/yr
**Experience:** 2+ years
**Skills:** Linux, Python, ROS, Shell Scripting, Jira, Confluence, Networking, Wifi Configuration, Embedded Systems, Robotics Platforms
**Posted:** 2025-08-15

> Field Service Engineer travels to customer sites for installing, repairing, upgrading, and troubleshooting autonomous mobile robots. Requires 2+ years experience, Linux proficiency, hands-on hardware skills, and regular travel (30-50%).

## Job Description

## Responsibilities
- Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems.
- Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime.
- Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field.
- Replace and configure hardware components, sensors, and subsystems as needed.
- Execute configuration and parameter changes, including network and system settings on deployed robots.
- Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction.
- Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format.
- Support initial site bring-up and commissioning efforts for new deployments.
- Assist with documentation development and service procedure refinement.
- Support weekend and after-hours troubleshooting on an on-call rotation basis.

## Qualifications
- 2+ years in a technical field service, robotics, or hardware support role.
- Ability and willingness to travel regularly (30–50% anticipated).
- Proficiency with **Linux** terminal, remote troubleshooting, and basic shell scripting.
- Strong hands-on skills with mechanical/electrical components and system-level debugging.
- Excellent communication and customer service skills.
- Ability to lift up to 80 lbs and work in industrial or warehouse environments.
- Capable of interpreting schematics, wiring diagrams, and engineering documentation.

## Bonus Qualifications
- Experience working with autonomous systems, mobile robots, or industrial automation platforms.
- Familiarity with **Python**, **ROS**, or other scripting and robotics platforms.
- Experience working in production environments with safety and compliance standards.
- Experience configuring WiFi, networking parameters, or embedded systems.
- Familiarity with tools such as **Jira**, **Confluence**, or remote monitoring dashboards.

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