# Customer Success Manager, DFR Majors

**Company:** [Skydio](https://hotfix.jobs/companies/skydio)
**Location:** Remote
**Role:** Customer Success
**Salary:** $120k – $160k/yr
**Skills:** Customer Success, Project Management, public safety, law enforcement, unmanned aircraft systems, uas, sled, metrics-based engagement, quarterly business reviews, part 107
**Posted:** 2026-07-15

> Customer Success Manager responsible for implementation, adoption, retention, and expansion of Public Safety accounts in the South Central US. Requires experience in SLED (Public Safety/Law Enforcement), UAS technology, project management, and 40% travel.

## Job Description

## How you’ll make an impact
- Build scalable processes for customer on-boarding and post sales success.
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
- Develop healthy customer relationships through proactive support and cadence-based follow ups.
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers' needs.
- Create customer loyalty through proactive support and account management.
- Advocate for Enterprise customers through deep understanding of their use cases and needs.
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.
- Ensure expansions and renewals through proactive support.
- Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business.

## What makes you a good fit
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
- Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
- Work directly with customers through proactive, metrics-based engagement.
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew.
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

## Requirements
- A strong desire to learn, innovate, and adapt to a growing and changing environment.
- Willingness to travel approximately 40%.
- Ability to obtain a Part 107 certificate.

## Compensation
- Annual base salary range: $120,000 - $160,000.
- Equity in the form of stock options.
- Comprehensive benefits including health insurance, paid vacation, sick leave, holiday pay, and 401K savings plan.
- Relocation assistance may be provided for eligible roles.

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