# Associate Solutions Engineer | Housing

**Company:** [EliseAI](https://hotfix.jobs/companies/eliseai)
**Location:** New York, NY, San Francisco, CA
**Role:** Support Engineering
**Salary:** $100k – $135k/yr
**Experience:** 1+ years
**Skills:** SQL, Zendesk, Salesforce, Datadog, Postman, Retool, Tableau, Google Sheets, Excel, CRM
**Posted:** 2025-06-20

> Provides technical support to housing customers by troubleshooting issues, investigating bugs with SQL and logs, and advising on AI configurations. Requires 1-3 years experience, CS bachelor's or equivalent, and onsite office presence.

## Job Description

## Key Responsibilities
- Deeply understand our systems, customers, and how they work best together:
  - How we onboard clients and translate their preferences into our system’s settings.
  - How our integrations work with client email, calendar, CRM, and property management systems.
  - How our clients’ businesses work and how issues they report impact their operations.
- Provide excellent, customer-obsessed support to our clients:
  - Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact.
  - Resolve issues by providing empathetic, over-the-top, extra-mile customer service.
  - Prioritize your time according to the issue's impact on our clients’ businesses.
  - Advise clients on best practices for configuring and interacting with their AI Assistant.
- Investigate and document bugs:
  - Investigate issues' root cause and impact using SQL queries, logs, and other data sources.
  - Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents.
  - Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members.

## Requirements
- Bachelor's degree in Computer Science or equivalent field
- 1-3 years of experience in similar role or field
- Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
- Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
- Bias towards data-driven decision-making and analytical skills
- Strong written and verbal communication skills
- Experience in a customer-facing role is a plus
- Willingness to work in person at our office 5 days a week

## Nice to Haves
- Computer Science degree, bootcamp certificate, or equivalent
- Experience building projects using low code / no code tools such as Retool
- Advanced knowledge of Google Sheets or Excel
- Familiarity with DataDog or other similar event-logging software
- Familiarity with Postman or other API testing tools
- Familiarity with Reporting tools such as Tableau
- Experience writing SQL queries

## Compensation
- Salary range: $100,000 - $135,000
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend
- Unlimited vacation and paid holidays

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