# Director of UX

**Company:** [Routeware](https://hotfix.jobs/companies/routeware)
**Location:** Remote
**Role:** Product Design
**Salary:** $115k – $130k/yr
**Experience:** 8+ years
**Skills:** Figma, Design Systems, Wcag, Accessibility, User Research, Usability Testing, Jira, Confluence, Product Analytics, Ai Design Tools
**Posted:** 2026-06-10

> Lead UX strategy and unification across a multi-product SaaS portfolio. Build design systems, research practices, and accessibility standards while managing one designer and partnering cross-functionally on roadmap and delivery.

## Job Description

## Responsibilities

**UX Strategy & Portfolio Unification**
- Define and lead Routeware’s multi-year UX strategy across the product portfolio with an explicit prioritization framework
- Drive convergence of visual language, interaction patterns, and information architecture across acquired and native products

**Design System & Standards**
- Build and own a scalable design system (components, tokens, patterns, accessibility primitives)
- Establish UX, UI, and accessibility standards (WCAG 2.2 AA minimum) and governance

**UX in the SDLC**
- Operationalize UX inside agile processes: discovery, research, prototyping, validation, and release readiness
- Define how PMs, engineers, and designers collaborate at each phase including design reviews, critique, and handoff

**Team Leadership**
- Directly manage and grow the existing UX designer
- Mentor, develop, and unblock team members
- Build the hiring plan and org design for the function as the team scales

**User Research & Customer Insight**
- Establish scalable, lightweight research practices: usability testing, journey mapping, and customer feedback synthesis
- Partner with PMs to ensure product decisions are grounded in real customer behavior

**Data-Driven UX**
- Define and own UX-specific success metrics (task completion, time-to-value, usability scores, onboarding friction)
- Co-own product adoption and retention metrics with Product
- Drive continuous UX improvement through experimentation

**AI-Enabled Design Practice**
- Use AI tooling fluently to accelerate the team’s work — prototyping (Figma AI, v0), research synthesis, content generation, and design QA
- Identify opportunities for AI-driven personalization and adaptive experiences

**Cross-Functional Leadership**
- Partner with Product Management on roadmap prioritization
- Partner with Engineering on feasibility and design system implementation
- Partner with Customer Success on real-world adoption barriers
- Communicate UX strategy, trade-offs, and recommendations clearly to executive stakeholders

## Requirements

- 8+ years in UX, Product Design, or Human-Centered Design with progressive scope and impact
- Experience leading or mentoring designers; comfortable as a player-coach with at least one direct report
- Demonstrated success building or significantly maturing a UX function — design system, research practice, or design ops — in a SaaS environment
- Strong portfolio showing systems thinking, multi-product or multi-platform work, and measurable UX outcomes
- Deep fluency across UX disciplines: research, IA, interaction design, accessibility (WCAG 2.1 AA), and usability testing
- Hands-on proficiency in Figma
- Working fluency with Jira, Confluence, and modern product analytics tools
- Track record using AI tools (Figma AI, v0, ChatGPT, research synthesis tools) to accelerate design workflows
- Excellent communication with both technical and executive audiences

## Nice-to-Haves

- Experience unifying UX across acquired products or post-M&A portfolios
- Background in B2B / B2G SaaS, civic tech, logistics, or operational software
- Experience designing for both staff/operator users and consumer/resident-facing experiences
- Familiarity with experimentation programs and adaptive/personalized UX
- Passion for sustainability and environmental impact through innovative technology solutions

## Benefits

- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Fridays

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**Canonical:** https://hotfix.jobs/jobs/b4d97e8e-8c6c-40f0-a601-fd0f3b4b65de