# Sr. Technical Account Manager

**Company:** [DataVisor](https://hotfix.jobs/companies/datavisor)
**Location:** Remote
**Role:** Customer Success
**Salary:** $130k – $150k/yr
**Experience:** 10+ years
**Skills:** Machine Learning, Python, Java, SQL, Fraud Detection, Risk Management
**Posted:** 2025-04-29

> Senior Technical Account Manager manages client relationships as a trusted technical advisor for fraud and risk teams, overseeing data integration, resolving technical issues, architecting ML solutions, and driving platform adoption and success.

## Job Description

## Key Responsibilities
- Provide product support, escalation, and resolution of technical issues
- Architect machine learning and rule-based solutions for customers' fraud problems
- Lead solution deployment deep dive discussions in late stage pre-sales calls
- Understand client use cases and define plans to achieve success criteria
- Manage integration and product implementation process for customers
- Conduct and coordinate business reviews and presentations with clients
- Drive product roadmap by communicating client feedback to internal teams
- Attend meetups, events, and conferences as a technical ambassador

## Requirements
- 10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e.g. technical account manager or solution consultant
- B.A./B.S. degree in a technical or analytical discipline
- Excellent communication and presentation skills
- Strong time and project management ability with focus to ensure deadlines are met
- Experience in fraud detection and risk management is a big plus
- Coding and database experience (e.g. Python, Java, SQL) a plus

## Benefits
- Annual salary range of USD $130,000 – $150,000, commensurate with experience
- Bonus, PTO, Stock Option, Health Benefits

## Similar roles

- [Senior Implementation Manager](https://hotfix.jobs/jobs/ba3b0f7f-b250-4011-bf15-8b1044dbce95) - Ascertain - Remote - $130k – $150k/yr
- [Senior Manager, Training](https://hotfix.jobs/jobs/ab0e8fe7-937d-441c-a696-7e3dbab9aafc) - Skydio - Remote - $130k – $180k/yr
- [Sr. CX Programs & Automation Manager](https://hotfix.jobs/jobs/d5801c4b-2bc5-48af-8c78-4b49c776b137) - Betterment - New York, NY - $130k – $160k/yr
- [Sr. Customer Success Manager, Ad Measurement](https://hotfix.jobs/jobs/e5513cc3-cc89-4cea-93fc-5513c801733f) - DISQO - Los Angeles, CA - $130k – $140k/yr
- [Senior Customer Success Manager](https://hotfix.jobs/jobs/34b3e523-2bd3-4c79-ac76-848bc2e2b53a) - Findigs - New York, NY - $130k – $170k/yr

**Apply:** https://hotfix.jobs/jobs/b44e294b-1d7c-4ad8-86b7-82da130a5ea3
**Canonical:** https://hotfix.jobs/jobs/b44e294b-1d7c-4ad8-86b7-82da130a5ea3