# Customer Education Manager, Implementation

**Company:** [BioRender](https://hotfix.jobs/companies/biorender)
**Location:** Remote
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Saas Implementation, Onboarding, Solutions Engineering, Technical Csm, Data Analysis Tools, Prism, R, Ggplot, Python, Matplotlib, Spss, Life Sciences, Biology, Scientific Discipline, Product Launches Training Documentation
**Posted:** 2026-06-11

> Own end-to-end post-sales implementation and onboarding for BioRender's new Graphing product. Design launch programs, migration support, and training resources while partnering with CSMs to drive customer activation and adoption.

## Job Description

## What You’ll Do

### Lead Graphing & New Product Launches
- Own tiered post-sales launch support for new graphing accounts — including dedicated onboarding sessions, product guidance, and admin support
- Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation

### Migration & Technical Onboarding
- Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch
- Set up and customize templates for new Graphing customers

### Build & Scale Onboarding Resources
- Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs)
- Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing user
- Scale effective onboarding across all accounts

### Optimize Internal Collaboration
- Build standardized resources for CSMs to support effective onboarding like plug-and-play training decks and email templates
- Partner with CSMs to support effective Graphing launch onsites, where applicable

## What We’re Looking For

### Required
- 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company
- Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline
- Proven track record of owning complex product launches or onboarding programs from design through delivery
- Strong ability to translate technical product features into clear, accessible training and documentation
- Excellent written and verbal communication — ability to explain complex concepts clearly to a PhD researcher and a department admin
- Highly organized, self-directed, and comfortable operating in ambiguous, fast-moving environments
- Demonstrated empathy for the customer experience and a bias toward proactive, anticipatory support

### Bonus Points
- Experience using BioRender’s app
- Familiarity with Customer.io, Gainsight, Intercom, or similar CS/lifecycle platforms
- Experience building train-the-trainer programs or champion enablement models
- Comfort working cross-functionally with CSMs, Product, Marketing, and Sales

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