# Manager, Strategic Account Management, Food & Beverage

**Company:** [Square](https://hotfix.jobs/companies/square)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $148k – $261k/yr
**Experience:** 15+ years
**Skills:** Account Management, Business Development, Sales, Team Management, Performance Management, Cross-Functional Collaboration, Customer Escalation Management, Process Improvement, Revenue Growth, Coaching
**Posted:** 2026-06-04

> Lead and coach 8-10 Strategic Account Managers focused on retaining and growing Square's largest restaurant accounts in the Food & Beverage vertical. Drive revenue growth, provide customer escalations, and influence product initiatives.

## Job Description

## You Will:
- Lead a distributed team of up to 8-10 senior Account Managers focused on food and beverage sellers, each with a book of business of 30-50 accounts
- Retain your portfolio in a challenging and competitive environment
- Provide 1:1 coaching and performance management to your team members
- Serve as an escalation point for customer challenges, including meeting with customers in-person weekly to monthly
- Act as a vertical expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
- Create efficiencies through stream-lined repeatable processes and operational excellence
- Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

## You Have:
- 15+ years total experience in Business Development, Sales or Account Management, ideally in the food and beverage industry
- 5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
- Experience identifying opportunities and independently developing plans of action on behalf of your team
- Excellent written communication for all audiences, including internal senior stakeholders
- Experience working cross-functionally with product teams to serve as the voice of the customer
- Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins

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