# Senior IT Support Engineer

**Company:** [Motive](https://hotfix.jobs/companies/motive)
**Location:** Austin, TX, Nashville, TN, San Francisco, CA, Seattle, WA
**Role:** IT Support
**Salary:** $125k – $170k/yr
**Experience:** 5+ years
**Skills:** identity platforms, collaboration tools, endpoint operating systems, device management, network engineering, systems administration, root-cause analysis, it infrastructure, Workflow Automation, technical documentation
**Posted:** 2026-08-13

> Senior IT Support Engineer responsible for designing and operating corporate IT infrastructure, troubleshooting complex endpoint, identity, collaboration, and network issues, and building internal automation tools. Requires at least five years of corporate IT, systems administration, or network engineering experience.

## Job Description

## Responsibilities
- Design, implement, and improve scalable corporate IT infrastructure and services for office-based and remote employees.
- Lead complex troubleshooting and root-cause analysis across endpoints, identity, collaboration platforms, and network layers.
- Use agentic development practices to design and build secure, scalable internal tools that automate workflows and improve employee productivity.
- Build and maintain technical standards, documentation, and operational processes that improve reliability, security, monitoring, and supportability.
- Translate business and stakeholder needs into well-engineered solutions, partnering across departments and with third-party vendors.
- Serve as an IT subject matter expert, driving projects of diverse scope and improving operational excellence.

## Requirements
- 5+ years of experience in IT engineering, systems administration, network engineering, or a related corporate IT role.
- Expertise supporting modern corporate IT environments, including identity platforms, collaboration tools, endpoint operating systems, and device management.
- Ability to plan and execute complex projects independently, identify root causes, and drive solutions aligned with departmental goals.
- Strong written documentation and cross-functional communication skills.

## Compensation and Benefits
- Base compensation range: **$125,000–$170,000 USD**.
- Compensation may vary based on education, work experience, and certifications.
- Certain roles may include restricted stock units.
- Benefits may include health, pharmacy, optical, and dental care; paid time off; sick time off; short- and long-term disability coverage; life insurance; and 401(k) contributions, subject to eligibility requirements.

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