# Business Travel Consultant - Spanish

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Lisbon, Portugal
**Role:** Customer Support
**Experience:** 5+ years
**Skills:** Gds, Sabre, Amadeus, Galileo, Gmail, Zendesk, Slack, Salesforce, Air Bookings, Rail Bookings, Hotel Bookings, Customer Service
**Posted:** 2026-07-18

> Provides multilingual travel support across chat, calls, and email, handling air, rail, hotel, and other bookings while resolving urgent customer issues. Requires 5+ years of travel consulting experience, 3+ years with a GDS, and fluency in English and Spanish.

## Job Description

## Responsibilities
- Provide travel support via chat, calls, and email.
- Maintain current knowledge of suppliers, destinations, and systems.
- Assess customer needs, urgency, and preferences.
- Handle hotel, flight, car, and rail bookings accurately.
- Guide customers through self-service options on the Navan platform and app.
- Respond promptly and meet SLA expectations.
- Follow company and customer policies and global compliance requirements.
- Provide stakeholders with feedback on goal progress and key processes.
- Participate in team meetings covering products, suppliers, and industry updates.
- Stay current on travel industry best practices.
- Maintain attendance, complete assigned training, and meet performance metrics.

## Requirements
- 5+ years of experience as a travel consultant covering air, rail, and hotel bookings.
- 3+ years of experience using a GDS; experience with Sabre, Amadeus, or Galileo is mandatory.
- Fluency in English and Spanish is mandatory.
- Experience in a contact center or other customer-facing role.
- Comfortable working rotating shifts Monday through Sunday, between 7 AM and 11 PM.
- Ability to multitask, resolve urgent matters quickly, and troubleshoot issues independently.
- Empathetic, professional communication skills, both verbal and written.

## Tools
- Gmail
- Zendesk
- Slack
- Salesforce

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