# Partner Success Manager

**Company:** [FinQuery](https://hotfix.jobs/companies/finquery)
**Location:** Atlanta, GA
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** partner success, channel management, Account Management, SaaS, CRM, HubSpot, g-suite, joint business plans, net revenue retention, partner onboarding, upsell identification
**Posted:** 2026-07-16

> Serve as primary advocate for Managed Service Partners and Resellers. Drive onboarding, strategic relationship management, renewals, growth plans, feedback to product, and co-marketing to maximize engagement, retention, and channel expansion in a SaaS environment.

## Job Description

## How You Will Make an Impact

**Partner Onboarding and Enablement:** Work with channel, sales and technical teams to ensure a smooth transition for new Managed Service Partners and Resellers. Lead certifications, train partners and resellers on the FinQuery value proposition, and ensure they are equipped to support their end customers.

**Strategic Relationship Management:** Develop and maintain deep executive-level relationships within Managed Service Partners and Resellers, acting as the primary point of contact for the Partner Organization.

**Proactive Communication and Documentation:** Conduct regular partner business reviews (PBRs) and enablement meetings; utilize CRM to maintain an accurate record of Partner/Reseller growth metrics and action items.

**Partner Retention and Loyalty:** Monitor Partner/Reseller health metrics and engagement levels, taking corrective action to mitigate risks to the partnership and ensuring long-term program commitment.

**Channel Growth:** Identify opportunities for partners to expand their FinQuery practice, ensuring positive net revenue retention (NRR) through Partner- and Reseller-led service delivery.

**Program Growth and Renewals:** Manage the Partner and Reseller renewals process and program tiering, ensuring partners are meeting their contractual obligations while receiving the necessary support and pricing to remain competitive in the market.

**Success Plans:** Collaborate with Partners and Resellers to build Joint Business Plans, establishing critical growth milestones, shared business outcomes, and key performance indicators to aid the partner in achieving their practice goals.

**Partner Advocacy and Issue Resolution:** Act as an internal advocate to resolve technical or operational issues with a sense of urgency, ensuring they can maintain their service levels to end-users.

**Partner Feedback Loop:** Represent the voice of the Partner/Reseller to inform product and program roadmaps by collecting and analyzing feedback on channel-specific requirements and system improvements.

**Channel Analytics:** Utilize Partner and Reseller performance data and metrics to make informed decisions and provide actionable insights to help them scale their FinQuery practice.

**Co-Marketing and Advocacy:** Identify opportunities for Partners and Resellers to participate in joint marketing efforts, such as webinars, case studies, and partner spotlights.

## The Expertise You'll Bring

- 3-4 years experience in partner success, customer success, channel management, or account management within a SaaS or software company
- Proven track record of creating Partner and/or Reseller growth plans and utilizing channel metrics to identify partnership health
- 4-year degree or equivalent experience
- Good communication skills, both written and verbal
- Strong organizational skills and detail oriented
- Demonstrated ability to build and maintain relationships with Managed Service Partners, Resellers, and executive stakeholders
- Strong analytical and goal-oriented mindset
- Emerging ability to recognize upsell and expansion opportunities and pass qualified leads to Sales
- Expertise in managing customer contracts, program compliance, and renewal discussions
- Experience working in G-Suite, and/or HubSpot

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