# IT Engineer

**Company:** [ElevenLabs](https://hotfix.jobs/companies/elevenlabs)
**Location:** Remote
**Role:** IT Support
**Skills:** macOS, Networking, SaaS, Bash, Slack, Automation
**Posted:** 2026-07-30

> Provide end-user IT support, device lifecycle management, AV troubleshooting, onboarding, and build automations for internal tools and documentation in a fast-growing AI company.

## Job Description

## Responsibilities
- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
- Office IT support: provide on-hand support to our colleagues in our London office
- AV support: ensure meeting rooms and AV equipment are running reliably
- End-user support: handle inbound support requests and be a friendly first point of contact for the team
- Onboarding: run IT onboarding calls for new joiners
- New IT projects: contribute to Tech Ops initiatives
- Automation and tooling: build automations and Slack bots to streamline repetitive work
- Documentation: write and maintain clear internal IT documentation and guides

## Requirements
- A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
- Strong organisational skills and a proactive mindset
- Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
- A willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills

## Nice-to-Haves
- Prior experience in a high growth / startup environment
- Experience in a customer or public-facing role
- Familiarity with bash scripting

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**Apply:** https://hotfix.jobs/jobs/b268aa03-8f0d-4486-a206-de0d877feb06
**Canonical:** https://hotfix.jobs/jobs/b268aa03-8f0d-4486-a206-de0d877feb06