# Customer Onboarding Manager

**Company:** [Eve](https://hotfix.jobs/companies/eve)
**Location:** Remote
**Role:** Customer Success
**Salary:** $90k – $120k/yr
**Experience:** 3+ years
**Skills:** SaaS, AI, Customer Onboarding, Project Management, Customer Success, Training Programs, Solution Configuration, Analytics, Cross-Functional Collaboration, Legal Tech
**Posted:** 2026-05-08

> Leads customer onboarding and implementation for AI-powered legal tech SaaS, delivering training, optimizing solutions, tracking metrics, and collaborating cross-functionally. Requires 3+ years in customer success or onboarding with SaaS technical aptitude.

## Job Description

## What You'll Do

- **Implementation Support**: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
- **Customer Training**: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
- **Solution Optimization**: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
- **Success Metrics**: Track and report on key implementation metrics and customer success indicators
- **Cross-functional Collaboration**: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated

## What We're Looking For

- **Customer Success Experience**: 3+ years experience in customer onboarding, implementation, or success roles
- **Technical Aptitude**: Strong understanding of **SaaS** platforms and ability to explain technical concepts to non-technical users
- **Communication**: Exceptional ability to present clearly and concisely to both business and technical stakeholders
- **Problem-Solving**: Strong analytical capabilities to design and deliver solutions for customer challenges
- **Cross-Functional Collaboration**: Skilled at working across teams to drive customer success and desired outcomes

## Preferred Qualifications

- Experience in legal tech, **AI**, or data-driven enterprise products
- Passion for customer success and building long-term partnerships
- Excellence in project management and organizational skills
- Ability to work in a dynamic, fast-paced environment
- Strong dedication to customer satisfaction and success

## Compensation & Benefits

**US Base Salary Range**: $90,000—$120,000 USD

- Competitive Salary & Equity
- 401(k) Program with Employer Matching
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits*
- Autonomous Work Environment
- Workplace Setup Reimbursement
- Telecomm Stipend
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In office Perks*

*In office employees only

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