# Client Associate

**Company:** [Polymarket](https://hotfix.jobs/companies/polymarket)
**Location:** New York, NY
**Role:** Customer Success
**Experience:** 1+ years
**Skills:** Prediction Markets, Futures, Derivatives, Account Management, Customer Onboarding, Client Communication, Process Improvement, Technical Product Support
**Posted:** 2026-08-24

> Build trusted customer relationships by onboarding traders, answering platform and market questions, resolving routine issues, and improving client-facing processes. The role requires at least one year of client-facing experience, strong writing, autonomy, organization, and the ability to explain technical products clearly.

## Job Description

## Responsibilities
- Serve as the primary human contact for customers with questions about markets, positions, and the platform.
- Guide customers through onboarding, from their first market to becoming confident users.
- Communicate clearly, consistently, and empathetically through customer interactions.
- Identify when issues require escalation and connect customers with the appropriate team while maintaining ownership.
- Detect recurring questions and friction points, provide actionable recommendations, and build simple, repeatable client-facing processes.

## Requirements
- At least **1 year of client-facing, account management, or customer relationship experience**.
- Strong written communication skills.
- Ability to work autonomously and proactively follow up.
- Strong organizational skills.
- Ability to learn technical products quickly and explain them in plain language.

## Nice-to-haves
- Familiarity with prediction markets, futures, or other derivatives products.
- Experience building or improving a client-facing process from scratch.

## Compensation and Benefits
- Competitive salary and equity.
- Unlimited paid time off.
- Full health, vision, and dental coverage.
- 401(k) match.
- Hardware setup including a new MacBook Pro, large display, and accessories.

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**Canonical:** https://hotfix.jobs/jobs/b26060ab-388b-4732-ab0a-a95e4ff56ebf