# Customer Success Manager - Aerospace & Defense

**Company:** [Lumafield](https://hotfix.jobs/companies/lumafield)
**Location:** Boston, MA
**Role:** Customer Success
**Salary:** $140k – $160k/yr
**Experience:** 10+ years
**Skills:** Account Management, Program Management, Customer Success, Business Reviews, ROI Analysis, Executive Presentations, As9100, Defense Industry, Aerospace Manufacturing, Cross-Functional Collaboration
**Posted:** 2026-06-11

> Own the full customer lifecycle for Aerospace & Defense accounts, driving adoption, renewals, and expansion while serving as the trusted advisor translating technical success into business value.

## Job Description

## What you'll do
- Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
- Partner with customers to ensure Lumafield’s technology is successfully integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption
- Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
- Proactively manage renewals and expansion potential within your portfolio
- Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check-ins
- Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks

## About you
- Engineering B.S. degree or similar
- 10+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
- Proven experience managing accounts, contracts, or technical programs within the defense ecosystem, either directly with the DoD/military branches or via Tier 1 defense primes
- Familiar with the business models, products, and manufacturing processes in aerospace and defense
- Knowledge of common standards such as AS9100
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive level presentations
- Organized and ready to dive head first into a rapidly scaling startup environment

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