# IT Systems Engineer

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $142k – $237k/yr
**Experience:** 3+ years
**Skills:** AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines, Workato, Python, Ruby, Infrastructure As Code, Ipaas, Automation, Identity & Access Management
**Posted:** 2026-05-14

> IT Systems Engineer evolves corporate IT infrastructure focusing on automation, identity & access management, compliance, and email deliverability using cloud tools like AWS and Okta. Requires 3-5 years experience, programming skills (Python/Ruby), and passion for systems automation in agile environments.

## Job Description

## Responsibilities
- Identify and solve team, organisational, and business automation and integration problems.
- Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in **identity & access management**, **endpoint management**, **security**, **compliance** and **enterprise email deliverability**.
- Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on **infrastructure-as-code**.
- Govern and promote automation and **AI adoption** through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.
- Take part and drive bleeding edge **AI tools** - we don’t shy away from being beta testers for new features/products to optimise our organisation.
- Drive **IT incident response** in concert with other InfoSec and engineering teams.
- Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar.
- Integrate and utilise **AI tooling** and continuously drive our automated no code infrastructure via tools such as **Tines** and **Workato**.

## Requirements
- 3 to 5 years of experience as a **Systems Engineer** and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.
- Good knowledge of a high-level programming language, e.g. **Ruby**, **Python**, **Perl** etc.
- Experience building and operating systems in the **cloud**, without a traditional corporate network perimeter. Our primary IT infrastructure is built on **AWS**, **Okta**, **Google Workspace**, **Jamf Pro**, **Intune**, **Tines** and **Workato**.
- Passion for systems and automation and the desire to develop your skills in a fast-moving company.
- Experience with **iPaaS platforms** and **enterprise email deliverability** are a plus.

## Compensation & Benefits
- Base salary range for San Francisco Bay Area: **$142,000 - $237,000**.
- Competitive salary and meaningful equity.
- Comprehensive medical, dental, and vision coverage.
- Regular compensation reviews.
- Unlimited access to Claude Code and best-in-class AI tools.
- Flexible paid time off policy.
- Paid Parental Leave Program.
- 401k plan & match.

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