# Customer Success Engineer

**Company:** [Hightouch](https://hotfix.jobs/companies/hightouch)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $85k – $110k/yr
**Experience:** 2+ years
**Skills:** SQL, API, CRM, Esp, ERP, Intercom, Slack, SaaS
**Posted:** 2026-03-13

> Customer Success Engineer supports users technically via Intercom, Slack, phone, and email to maximize platform value. Requires 2+ years customer-facing experience, SQL proficiency, technical background, and strong communication skills.

## Job Description

## Requirements

- 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)
- Technical background either through experience or education
- Conversant in **SQL** or willing to learn the basics and a few more advanced topics
- Strong discovery and interpersonal skills
- Intellectual curiosity, high ambition, and humility
- Excellent verbal and written communication skills
- Ability to adapt to an ever-changing work environment
- Thorough understanding of the technology industry and its players

## Compensation

- Salary range: **$85,000-$110,000** per year (location independent)
- Meaningful equity compensation in the form of ISO options
- Early exercise and a 10-year post-termination exercise window

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**Apply:** https://hotfix.jobs/jobs/b1fd8a53-8bff-4a74-af0a-cb136093771a
**Canonical:** https://hotfix.jobs/jobs/b1fd8a53-8bff-4a74-af0a-cb136093771a