# Community and Member Advocacy Manager

**Company:** [Virta Health](https://hotfix.jobs/companies/virta-health)
**Location:** Remote
**Role:** Community
**Salary:** $94k – $104k/yr
**Experience:** 3+ years
**Skills:** Community Management, Ambassador Programs, Event Coordination, Social Media, Sprout Social, Google Workspace, Amplitude, Ahrefs, Customer Care, AI Tools
**Posted:** 2026-09-02

> Manages member meet-ups, online community engagement, ambassador activation, and member storytelling for a health technology company. Requires 3–5 years of community or event coordination experience, strong relationship-building skills, and empathy in sensitive health conversations.

## Job Description

## Responsibilities

### Member Meet-Up Program
- Recruit, onboard, and support members organizing local meet-ups.
- Coordinate outreach campaigns, event communications, RSVPs, and follow-up.
- Maintain program trackers, event calendars, waivers, contact lists, and documentation.
- Serve as the primary contact for highly engaged members.
- Evaluate the program and recommend improvements to participation, efficiency, and scalability.

### Member Community Management
- Monitor comments and direct messages across Facebook, Instagram, LinkedIn, X, Threads, YouTube, and TikTok.
- Respond to member questions and conversations in a warm, thoughtful, on-brand voice.
- Escalate member support issues through the community care process.
- Track social care cases and ensure resolution.
- Share recurring feedback, questions, and trends with Communications and Member teams.
- Follow community guidelines and privacy standards, moving conversations to private support channels when needed.

### Member Stories and Advocacy
- Identify members with compelling health journeys for marketing initiatives.
- Coordinate outreach, storytelling intake, marketing waivers, and approvals.
- Maintain a searchable internal library of member stories and testimonial assets.
- Track permissions, waivers, story status, and approved usage.
- Follow up with member advocates and nurture long-term relationships.

### Contract Deliverables
- Activate 15 new ambassadors and launch member meet-ups in 10 new priority markets.
- Increase meaningful community engagement through timely, thoughtful interactions.
- Identify and activate approximately 25 or more members for PR, conference, event, and marketing initiatives.

## Requirements
- 3–5 years of experience coordinating community programs, ambassador programs, or customer events.
- Experience working directly with customers or members in a relationship-focused role.
- Experience supporting marketing campaigns or collecting customer testimonials.
- Passion for health, wellness, and meaningful connections.
- Experience with social media community management or customer care platforms such as Sprout Social.
- Experience with program management applications, including Google Suite.
- Experience with tracking or monitoring tools such as Amplitude or Ahrefs.
- Ability to navigate sensitive health-related conversations with empathy and sound judgment.
- Proactive use of AI tools to improve productivity and efficiency.

## Compensation
- Part-time contract role.
- 20 hours per week for 12 weeks.
- Compensation: $45–$50 per hour.

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