# Revenue Operations Manager

**Company:** [Tulip](https://hotfix.jobs/companies/tulip)
**Location:** Somerville, MA
**Role:** Revenue Operations
**Experience:** 5+ years
**Skills:** SQL, Salesforce, Planhat, Sigma, Tableau, Power BI, AI, Excel, Predictive Modeling, Customer Health Scoring
**Posted:** 2026-03-25

> Leads revenue operations by building AI-driven data models and system architecture to predict churn, identify expansion opportunities, and optimize customer health scoring for CS, Services, and Support teams. Requires 5+ years in RevOps/CS Ops with expertise in SQL, Salesforce, BI tools, and predictive analytics.

## Job Description

## Key Responsibilities
- Predictive Churn Engine: Build AI models to identify "At-Risk" customers using usage, support, and engagement data
- Expansion & White Space: Develop models to find cross-sell/upsell opportunities in existing accounts
- Customer Health Scoring: Architect Health Score 2.0 with clean data to power automated CS playbooks
- Professional Services ROI: Analyze Services impact on retention; define required "Attach Rate" for success
- Renewal Operations: Streamline renewals; build automated forecasting for renewals and contraction risks
- Executive Post-Sales Insights: Own Retention Dashboard with real-time NRR and GRR metrics

## What skills do I need?
**Strategic Experience:** 5+ years in CS Ops, RevOps, or Strategic Analytics within a B2B SaaS environment (Usage-based or Composable software experience is a plus).

**Structural Mastery:** Proven ability to drive system changes—specifically around Customer Health Scores, Churn Reason coding, and Renewal Management workflows in **Salesforce** or **Planhat**.

**AI & Predictive Proficiency:** Experience evaluating or deploying AI for post-sales, such as predictive churn modeling, NPS sentiment analysis, or AI-driven "Next Best Action" for CSMs.

**The Technical Stack:**
- **Advanced Modeling:** Expert-level **SQL** and **Excel**/Sheets. Experience joining product usage data with CRM data.
- **BI Platforms:** Deep experience with **Sigma**, **Tableau**, or **Power BI**.
- **Systems:** Advanced **Salesforce** knowledge; experience with CS-specific tools (**Planhat** specifically) is a plus.

**Strategic Projects:** Experience leading LTV/CAC analysis, Renewal pricing strategy, and Services margin optimization.

**Education:** Bachelor degree in relevant field required. MBA preferred.

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