# Launch Manager, Navan Premier

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $98k – $170k/yr
**Experience:** 4+ years
**Skills:** Salesforce, Jira, NetSuite, Sage Intacct, Quickbooks Online, Project Management, Corporate Travel Program Management, Expense Program Implementation, Corporate Card Programs, Saas Implementation
**Posted:** 2026-06-26

> Lead end-to-end migrations of strategic enterprise clients from Reed & Mackay to Navan Premier, managing discovery, data migration, training, and go-live while serving as trusted advisor to senior stakeholders. Requires 4+ years in enterprise SaaS or corporate travel program management plus expense/fintech exposure.

## Job Description

## What You'll Do

### Client Advisory & Strategic Onboarding
- **End-to-End Ownership:** Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all workstreams, project plans, and timelines from kickoff to go-live.
- **Stakeholder Management:** Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and holding executive presence.
- **Discovery & Workflows:** Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into equivalent Navan solutions.
- **Pre-Engagement Support:** Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.

### Technical Integration & Cross-Functional Alignment
- **Cross-Functional Collaboration:** Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
- **Product Advocacy:** Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.
- **Issue Escalation:** Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.
- **Payment & Expense Expertise is a must**

### Change Management & Process Optimization
- **Tailored Training:** Design, develop, and deliver comprehensive change management and training programs (including written/video collateral, standard operating procedures, and remote/on-site training) to drive rapid end-user adoption.
- **Playbook Development:** Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the Navan Premier playbook.

## What We're Looking For

### Domain & Industry Expertise
- 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
- Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
- Direct experience implementing or administering expense programs and/or corporate card programs.
- Understanding of month-end close processes, ideally with cloud-based ERPs (e.g., NetSuite, Sage Intacct, QuickBooks Online).

### Skills & Attributes
- A hyper-effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.
- A natural, inquisitive problem solver who uncovers solutions to suit client needs.
- Exceptional oral, written, and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.
- Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.
- Willing and able to travel both domestically and internationally to visit customers and prospects (25%).

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