# Strategic Account Manager

**Company:** [Sardine](https://hotfix.jobs/companies/sardine)
**Location:** Remote
**Role:** Account Management
**Salary:** £60k – £120k/yr
**Experience:** 7+ years
**Skills:** Account Management, Customer Success, Solutions Architecture, B2B SaaS, API Integrations, Compliance, Fintech, Aml/Kyc, Project Management, Business Intelligence, Risk Analytics, Fraud Prevention, Data Analysis, Kpi Reporting
**Posted:** 2026-05-19

> Manages strategic customer relationships for a fraud, payments, and compliance platform, combining account management with solution architecture. The role requires 7+ years of relevant B2B SaaS experience, technical customer engagement, API integration knowledge, and expertise in compliance, fintech, or AML/KYC.

## Job Description

## Responsibilities
- Serve as the primary point of contact for customers, addressing day-to-day and strategic problems and opportunities while maximizing customer ROI.
- Build a thorough understanding of the product, technology, and strategy, and communicate them succinctly to customers.
- Translate complex product and technology problems into simple, actionable solutions and manage the solution process internally and externally.
- Advise customers on best practices relating to fraud and compliance.
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and critical thinking to support long-term expansion planning.
- Collaborate with risk analytics teams to proactively solve new fraud typologies and communicate findings to customers.

## Requirements
- 7+ years of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
- Understanding of customer API integrations.
- Domain experience in compliance, fintech, or AML/KYC.
- Strong presentation skills for virtual and in-person meetings with varied stakeholders.
- Previous customer-facing experience, preferably with a technical product.
- Exceptional project management skills and the ability to synthesize inputs and balance multiple stakeholder needs.
- Proficiency with business intelligence tools.
- Excellent analytical and quantitative skills, including drawing insights from data.
- Ability to translate complex strategies into actionable processes and outcomes.
- Relationship-building, collaboration, and process-improvement skills.

## Compensation and Benefits
- Compensation in cash and equity.
- Early exercise for all options, including pre-vested options.
- Remote-first culture with work from anywhere.
- Flexible paid time off and year-end break.
- Health, dental, and vision coverage for employees and dependents in the US and Canada.
- 4% 401(k) / RRSP matching in the US and Canada.
- MacBook Pro delivered to your door.
- One-time home-office setup stipend.
- Monthly meal stipend.
- Monthly social meet-up stipend.
- Annual health and wellness stipend.
- Annual learning stipend.

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