# Response Engineer

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Unspecified
**Role:** Support Engineering
**Experience:** 2+ years
**Skills:** TCP/IP, Udp, Icmp, DNS, BGP, Bash, Linux, Wireshark, Tcpdump, Python, Prometheus, Grafana, Waf, Magic Transit
**Posted:** 2026-06-30

> Response Engineer in Cloudflare's Managed Defense Center (CMDC) monitors security alerts, analyzes and mitigates real-time DDoS and application-layer attacks for enterprise customers using tools like WAF, Magic Transit, and runbooks. Requires 2-5 years SOC/network ops experience, networking/protocol knowledge, CLI proficiency, and customer-facing skills.

## Job Description

## Role Responsibilities
- Monitor and investigate proactive security alerts via internal telemetry systems to rapidly identify ongoing infrastructure and application-layer attacks.
- Apply appropriate mitigation steps and filter malicious traffic using Cloudflare’s core security tools, including Magic Transit, Web Application Firewall (WAF), and Rate Limiting.
- Review incoming alerts to determine urgency, scope, and validity, while accurately maintaining incident tracking tickets for necessary escalations.
- Communicate technical updates clearly and professionally with enterprise customers via chat, email, and phone during active security incidents.
- Adhere to strict customer SLAs for alert response times, event analysis, and ongoing operational communications.
- Maintain and update customer-specific runbooks, threshold rules, and escalation matrices to ensure seamless incident execution.
- Collaborate with internal Engineering and Product teams to provide feedback on tools and suggest improvements for alert rules.

## Role Requirements (Must-Have Skills)
- A minimum of 2–5 years of relevant hands-on experience in a Security Operations Center (SOC), technical support engineering, or network operations environment.
- Strong foundational understanding of networking principles and internet protocols, including TCP/IP, UDP, ICMP, DNS, and BGP.
- Experience analyzing network traffic data for anomaly detection and executing basic mitigation protocols against L3/L4 or L7 attacks.
- Professional proficiency using the command line (Bash shell) alongside general system administration literacy across Linux, Mac, or Windows environments.
- Proven customer-facing technical support experience, with the communication skills required to assist stakeholders during high-pressure incidents.

## Nice-to-Have Skills
- Hands-on experience with packet capture and network analysis tools such as tcpdump or Wireshark.
- Foundational scripting skills (Python preferred) to assist in automating basic operational workflows.
- Familiarity with querying datasets via APIs/GraphQL or monitoring performance metrics inside Prometheus and Grafana dashboards.
- Relevant industry certifications, such as CompTIA Security+, CCNA, or foundational GIAC credentials (e.g., GCIA).

## Similar roles

- [Support Engineer](https://hotfix.jobs/jobs/641a6d40-8393-4762-956c-74e2c69fa7a7) - Retool - New York, NY - $113k – $184k/yr
- [Technical Support Engineer](https://hotfix.jobs/jobs/ba9cbb5a-a689-461f-be65-ac34839c14fc) - Plaid - New York, NY - $74k – $110k/yr
- [SkillBridge](https://hotfix.jobs/jobs/ccf329fc-4713-4311-80ed-c3bcf5645eea) - Forterra - Clarksburg, MD
- [Technical Customer Support Specialist](https://hotfix.jobs/jobs/afc1bea8-f4b5-44aa-8ed5-67536e781c94) - ElevenLabs - Remote
- [Integrations Support Specialist II](https://hotfix.jobs/jobs/b9a0af64-4a14-462a-b604-6337cb1950e6) - ZoomInfo - Vancouver, WA - $48k – $76k/yr

**Apply:** https://hotfix.jobs/jobs/b192f1cd-420a-475a-9dd6-f605d3f62364
**Canonical:** https://hotfix.jobs/jobs/b192f1cd-420a-475a-9dd6-f605d3f62364