# Customer Success Manager

**Company:** [Checkr](https://hotfix.jobs/companies/checkr)
**Location:** Denver, CO, San Francisco, CA
**Role:** Customer Success
**Salary:** $90k – $125k/yr
**Experience:** 2+ years
**Skills:** Customer Success, Account Management, Salesforce, Google Apps, AI Tools, Renewal Management, Data Analysis, Customer Retention
**Posted:** 2026-07-07

> Customer Success Manager responsible for driving retention, growth, and value realization for a portfolio of Checkr accounts. Manage projects, act as customer voice, collaborate on renewals, and use AI to improve efficiency. Requires 2-5 years client-facing experience and strong account management skills.

## Job Description

## What you’ll do
- Support tactical account responsibilities including issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation.
- Develop a comprehensive understanding of clients to contribute to planned and strategic initiatives.
- Collaborate with Account Management to drive successful renewals and contribute to initiatives for improving customer success approaches.
- Act as the voice of the customer, partnering with cross-functional teams to provide visibility on issues and feedback.
- Oversee multiple customer projects throughout the lifecycle, including expansions, implementations, integrations, and enhancements.
- Improve internal processes, push for change, and use AI tools to automate administrative work.

## What you bring
- 2-5 years of client-facing customer success, sales, account management, or customer service experience.
- Track record of independently managing a portfolio of accounts and driving renewal outcomes.
- General knowledge of software applications (e.g., Salesforce, Google Apps).
- Strong customer focus with excellent written and verbal communication skills.
- Acute attention to detail and ability to juggle multiple priorities in a fast-paced environment.
- Quick learner excited by challenging projects; enjoys planning, executing, and iterating.
- Comfort with or aptitude for learning and using AI tools to automate tasks.
- Experience in the CRA or HR Tech space is a plus.
- A-player mindset with bias for action, urgency, resilience, and ownership.

## What We Offer
- Fast-paced and collaborative environment with learning and development allowance.
- Competitive cash and equity compensation.
- 100% medical, dental, and vision coverage.
- Up to $25K reimbursement for fertility, adoption, and parental planning services.
- Flexible PTO policy and monthly wellness stipend.
- In-office perks including lunch, commuter stipend, snacks (for hub locations).

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