# Operations Analyst - Hotel Rating

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Remote
**Role:** Business Operations
**Experience:** 2+ years
**Skills:** Sabre, Amadeus, Gds, Jira, Salesforce, Arc, Bsp, Hotel Rate Management
**Posted:** 2026-06-24

> Configure and maintain hotel rate access codes and chain data in GDS systems (Sabre, Amadeus) and Navan platform. Handle rate loading, QA checks, issue resolution, and cross-team collaboration.

## Job Description

## Hotel Rate Loading and Contract Management
- Ensure all negotiated hotel rates and requirements are accurately and promptly loaded into the GDS systems and Navan platform
- Conduct quality assurance checks to ensure rate accuracy in GDS and Navan tools
- Manage and resolve service requests and bug cases raised in JIRA, ensuring timely and effective solutions
- Create and maintain customer rate access codes in Sabre, Amadeus, Salesforce, and internal tools
- Manage hotel chain customer tables in Sabre and Amadeus, ensuring data accuracy and completeness

## Issue Resolution and Troubleshooting
- Collaborate with hotel partners to troubleshoot errors in rate loading that cannot be resolved by the WNS team
- Act as the primary point of contact for internal teams on inquiries related to customer-negotiated fares, contract rates, and rate issues
- Collaborate with the Product and engineering teams to identify and resolve rate display or pricing discrepancies and prioritise known issues/bugs

## Quality Assurance
- Escalate any deviations or process concerns to the manager for resolution

## Operational Support
- Support other areas of Hotel operations beyond corporate rate loading as required

## Technical Expertise
- 2+ years of hands-on GDS experience in Sabre and Amadeus, with a strong understanding of rate access codes and hotel chain configurations
- Experience working with both ARC and BSP points of sale

## Industry Knowledge
- Familiarity with hotel brands, families, and rate management practices

## Problem-Solving and Attention to Detail
- Exceptional attention to detail with a creative and methodical approach to problem-solving

## Collaboration and Communication Skills
- Clear and concise oral and written communication skills for effective cross-team and partner collaboration
- A strong team player with a proactive and supportive approach to knowledge sharing

## Organizational Skills
- Strong organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment

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