# Commercial Renewals Manager

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Chicago, IL, Illinois
**Role:** Account Management
**Salary:** $116k – $160k/yr
**Experience:** 3+ years
**Skills:** Saas Renewals, Account Management, Sales, Negotiation, Salesforce, CRM, Forecasting, Contract Negotiation
**Posted:** 2026-07-14

> Own and execute subscription renewals for Okta's US Corporate customers. Lead negotiations, partner with Sales/CS/Partners to protect ARR, mitigate churn, and drive expansion in a quota-carrying role.

## Job Description

## What You'll Do

- Own the Renewal Lifecycle: Manage all aspects of the subscription renewal process for your assigned customer portfolio, ensuring continuous service, protecting recurring revenue, and securing long-term agreements.
- Drive Commercial Negotiations: Lead pricing strategies and commercial negotiations for a quarterly portfolio of 25–45 renewals totaling $4M–$5M+ in ARR.
- Collaborate Across Account Teams: Partner with Account Executives (AEs) and Customer Success Managers (CSMs) to build unified renewal strategies, improve product adoption, and proactively mitigate churn risks.
- Leverage the Channel: Collaborate with channel partners and systems integrators to negotiate mutually beneficial pricing/terms and protect recurring revenue.
- Execute Commercial Contracts: Deliver accurate, timely proposals and quotes. Partner with Finance, Legal, and Compliance to ensure all contracts meet both customer requirements and Okta standard guidelines.
- Maintain Forecast Accuracy: Keep precise, real-time records of renewal activities, customer data, and pipeline updates in Salesforce; build highly accurate forecasts for timing, pricing, and potential risks.

## What You'll Bring

- SaaS Experience: 3–5 years of experience in SaaS renewals, account management, sales, or an equivalent customer-facing, revenue-carrying role.
- Negotiation Capability: Proven experience comfortably negotiating complex SaaS subscription agreements, typically in the $80K–$225K+ range.
- Cross-Functional Influence: Strong ability to build trust, influence stakeholders, and tactfully close deals with high integrity and autonomy.
- Tool Proficiency: Experience using Salesforce (or a similar enterprise CRM) to manage pipeline, log activities, and run forecasts.
- Communication & Organization: Excellent written, verbal, and presentation skills, with a proven track record of managing a busy, time-sensitive pipeline.
- Resilience & EQ: High emotional intelligence, with the ability to navigate delicate customer negotiations and collaborate effectively across internal teams.
- Education: Bachelor’s degree or equivalent practical business experience.

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