# Team Lead, Technical Delivery

**Company:** [ZoomInfo](https://hotfix.jobs/companies/zoominfo)
**Location:** Bethesda, MD, Vancouver, WA, Waltham, MA
**Role:** Solutions Architecture
**Salary:** $58k – $91k/yr
**Experience:** 3+ years
**Skills:** Salesforce, CRM, Marketing Automation, API, Ringlead, Gtm Studio, Marketo, HubSpot, Eloqua, Microsoft Dynamics, Salesforce Administrator, Salesforce Platform App Builder, Crm Reporting, Workflows, Troubleshooting
**Posted:** 2026-06-30

> Lead a team of Technical Delivery Managers to implement and support ZoomInfo's GTM Studio, RingLead, and API integrations for clients in CRM/Marketing Automation platforms like Salesforce. Requires 3+ years technical implementation experience, team leadership, deep Salesforce knowledge, and strong troubleshooting/communication skills.

## Job Description

## Responsibilities
- Lead a team of Technical Delivery Managers providing hands-on guidance and support to clients during initial implementation and ongoing support of GTM Studio, RingLead, and API within client internal systems.
- Coordinate team workflows to achieve optimum quality, efficiency, and customer expectations.
- Establish protocols, set goals and expectations, provide guidance; perform weekly, monthly, and quarterly audits of team performance.
- Prepare reports, dashboards on success rate of Integration implementations and deliver to executive team.
- Maintain understanding of application integrations within CRM/MAT environments (Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics), ZoomInfo platform, and solutions.
- Engage with clients to customize RingLead Integration implementations aligning with business needs.
- Deploy troubleshooting skills to diagnose and resolve issues during implementation.
- Serve as primary liaison to Product Management and Engineering teams to identify, catalog, and escalate product defects.
- Train, coach, collaborate, and troubleshoot with team members.
- Serve in calendar rotation for Integration implementations and assist team as needed.
- Assist in creating technical “how-to” documents.
- Perform other professional tasks requiring creativity, imagination, and knowledge of employee/customer needs.

## Requirements
- At least 3+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience.
- Experience supervising a team in a fast-paced environment preferred.
- Highly familiar with Salesforce; ability to navigate Salesforce environments. Salesforce Administrator Certification and/or Salesforce Platform App Builder certification preferred.
- Well-versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes.
- High capacity to learn and understand technical infrastructure and troubleshooting processes.
- Excellent communication skills, including issue tracking, triaging, and crisis management.
- Proven ability to manage multiple priorities simultaneously.
- Strong attention to detail and self-directed problem solver.
- Ability to adapt and pivot in a fast-paced, ever-changing environment.

## Nice-to-Haves
- Bachelor’s Degree.
- Certification and/or familiarity with Marketo, HubSpot, Eloqua, Microsoft Dynamics, and/or Salesforce Admin.


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