# IT Services Technician

**Company:** [xAI](https://hotfix.jobs/companies/xai)
**Location:** Palo Alto, CA
**Role:** IT Support
**Salary:** $90k – $110k/yr
**Experience:** 0+ years
**Skills:** Windows, macOS, Microsoft Office, TCP/IP, DNS, Dhcp, Active Directory, Servicenow, Jira, Zendesk
**Posted:** 2026-03-10

> Provides first-line IT support for hardware, software, and network issues, assists with onboarding, and maintains systems during off-hours (2-11pm) shift at Palo Alto HQ. Requires basic OS knowledge, troubleshooting skills, and customer service; entry-level welcome.

## Job Description

## Responsibilities
- Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues.
- Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.
- Assist users with software installations, account setups, and password resets.
- Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation.
- Escalate unresolved issues to Level 2 or specialized teams with detailed documentation.
- Maintain and update IT knowledge base articles and self-service wikis for common issues.
- Perform routine maintenance tasks, such as software updates and system backups, as directed.
- Assist with onboarding new employees, including setting up workstations and accounts.
- Adhere to company IT policies, procedures, and security protocols.
- Provide new hire onboarding and off-boarding service support.

## Required Qualifications
- High school diploma or equivalent; Associate's degree in IT, Computer Science, or related field preferred.
- 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply).
- Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
- Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
- Strong communication and customer service skills to assist non-technical users effectively.
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
- CompTIA A+, Network+, or similar certifications are a plus but not required.
- Ability work after hours and graveyard shifts.

## Preferred Qualifications
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
- Basic knowledge of Active Directory and user account management.
- Willingness to learn and adapt to new technologies and processes.

## Annual Salary Range
$90,000 - $110,000 + Equity (USD).

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